COLLECTION AGENT

Groupe Novatech Inc.; Sainte-Julie; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Growth opportunities

Team-oriented culture

Temporary contract

Job summary

Novatech is seeking a Credit and Collections specialist to monitor overdue accounts, optimize cash collections, and protect the company’s interests while fostering long-term customer relationships.

You will collaborate with Sales, Customer Service, and Accounting teams, communicate with customers by phone and email to ensure timely payments, and ensure adherence to deadlines with rigorous follow-up on arrangements.

Qualifications

• 3 to 5 years of experience in collections, credit, or accounts receivable management.
• Strong negotiation, persuasion, and problem-solving skills.
• Sound judgment, strong attention to detail, and the ability to effectively manage priorities.

Responsibilities

• Monitor overdue customer accounts and coordinate collection activities.
• Communicate with customers by phone and email to ensure payments are received within established deadlines.
• Maintain rigorous follow-up on payment arrangements and payment commitments.
• Identify, document, and escalate billing disputes or issues to the appropriate stakeholders.
• Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently.
• Perform account reconciliations and make necessary adjustments.
• Ensure compliance with internal credit and collection policies and procedures.

Skills

Negotiation

Communication

Problem-solving

Attention to detail

Multitasking

Prioritization

Team collaboration

Tools

Excel (VLOOKUP, Pivot Tables)

Outlook

ERP system

Job description

Overview

Under the supervision of the Director, Credit and Collections, the incumbent is responsible for monitoring customer accounts, optimizing cash collections, and contributing to the overall performance of the collection cycle at Novatech Group. Working closely with internal teams and customers, they help foster long-term business relationships while protecting the company’s interests.

Responsibilities

• Monitor overdue customer accounts and coordinate collection activities;
• Communicate with customers by phone and email to ensure payments are received within established deadlines;
• Maintain rigorous follow-up on payment arrangements and payment commitments;
• Identify, document, and escalate billing disputes or issues to the appropriate stakeholders;
• Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently;
• Perform account reconciliations and make necessary adjustments;
• Ensure compliance with internal credit and collection policies and procedures.

Qualifications

• 3 to 5 years of experience in collections, credit, or accounts receivable management;
• Strong negotiation, persuasion, and problem-solving skills;
• Sound judgment, strong attention to detail, and the ability to effectively manage priorities;
• Ability to manage multiple files simultaneously in a fast-paced environment;
• Excellent communication and collaboration skills;
• Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook;
• Experience with an ERP system is considered an asset.

English proficiency is required for this position due to frequent written and verbal communications with our teams in Ontario and the United States. Following an assessment of the role, these responsibilities cannot be reassigned to other members of the team.

What we offer

• Temporary position with potential for permanent employment
• Hybrid work opportunities;
• The chance to get involved in a variety of continuous improvement projects;
• The opportunity to be part of a close-knit team that supports one another;
• A workplace where you can grow and learn;
• A people-centered management approach.

Ready to take the next step in your career and be part of something meaningful?

Choosing Novatech means developing at the pace of a dynamic, innovative and human company, where passion for the product and a positive culture drive success.

There’s a whole world behind our expertise. The only thing missing is you.

About Novatech

Founded in 1982, Novatech is a leading Canadian manufacturer in the door and doorglass industry. With over 1,500 employees, 16 plants and 5 distribution centers across North America, we provide innovative and durable solutions for the residential, commercial and institutional markets. Novatech has proudly been recognized as one of Canada’s Best Managed Companies.