COLLECTION AGENT

Novatech; Sainte-Julie; Hybrid; CAD 55,000 - 75,000; Part time

Benefits offered by this job

Hybrid work opportunities

Continuous improvement projects

Growth and learning environment

People-centered management

Close-knit team support

Job summary

Novatech is seeking a Credit and Collections professional to monitor overdue accounts, coordinate collection efforts, and drive timely payments. You will collaborate with Sales, Customer Service, and Accounting to resolve disputes and ensure process compliance.

The role requires strong communication, problem-solving, and organizational skills, with experience in Excel and ERP systems considered an asset. Hybrid work is available, with growth opportunities within a Canadian manufacturer.

Qualifications

• 3–5 years of experience in collections, credit, or accounts receivable management.
• Strong negotiation, persuasion, and problem-solving skills.
• Sound judgment and attention to detail.
• Ability to manage multiple files simultaneously in a fast-paced environment.
• Excellent communication and collaboration skills.
• Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook.
• Experience with an ERP system is an asset.

Responsibilities

• Monitor overdue customer accounts and coordinate collection activities.
• Communicate with customers by phone and email to ensure timely payments.
• Maintain rigorous follow-up on payment arrangements and commitments.
• Identify, document, and escalate billing disputes to stakeholders.
• Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently.
• Perform account reconciliations and make necessary adjustments.
• Ensure compliance with internal credit and collection policies and procedures.

Skills

Negotiation

Communication

Attention to detail

Multi-file management

Excel (VLOOKUP, Pivot Tables)

Tools

ERP system

Job description

At Novatech, every day is a chance to step into a world of innovation and collaboration.

Overview

Under the supervision of the Director, Credit and Collections, the incumbent is responsible for monitoring customer accounts, optimizing cash collections, and contributing to the overall performance of the collection cycle at Novatech Group.

What We Offer

• Temporary position with potential for permanent employment
• Hybrid work opportunities
• Opportunities to be part of continuous improvement projects
• Close‑knit team support
• Growth and learning environment
• People‑centered management approach

The Challenges We Have For You

• Monitor overdue customer accounts and coordinate collection activities
• Communicate with customers by phone and email to ensure timely payments
• Maintain rigorous follow‑up on payment arrangements and commitments
• Identify, document, and escalates billing disputes to stakeholders
• Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently
• Perform account reconciliations and make necessary adjustments
• Ensure compliance with internal credit and collection policies and procedures

The Profile We Are Looking For

• 3–5 years of experience in collections, credit, or accounts receivable management
• Strong negotiation, persuasion, and problem‑solving skills
• Sound judgment and attention to detail
• Ability to manage multiple files simultaneously in a fast‑paced environment
• Excellent communication and collaboration skills
• Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook
• Experience with an ERP system is an asset

Bilingualism

English proficiency is required due to frequent written and verbal communications with teams in Ontario and the United States.

About Novatech

Founded in 1982, Novatech is a leading Canadian manufacturer in the door and door‑glass industry, with over 1,500 employees, 16 plants and 5 distribution centers across North America.