Accounts Receivable Agent

CA10382-CANADA AIR LIQUIDE CANADA INC.; Edmonton; On-site; CAD 48,000 - 60,000; Full time

Job summary

CA10382-CANADA AIR LIQUIDE CANADA INC. is seeking an Accounts Receivable Agent to support the finance team in credit and collection services, maintaining strong customer relationships and ensuring timely collection of payments.

In this role, you will monitor balances, manage an AR portfolio, resolve disputes, and collaborate with Sales and other departments to address billing inquiries while upholding Air Liquide’s safety and quality objectives.

Qualifications

• High school diploma or equivalent.
• Post-secondary education in finance, accounting, administration, or a related field is considered an asset.
• 3 years of experience in accounts receivable, collections, or a related finance function, preferably within a corporate environment.
• Strong understanding of basic accounting principles and accounts receivable practices.
• Excellent customer service, communication, negotiation, and interpersonal skills.
• Strong organizational and time management skills with the ability to manage multiple priorities effectively.
• Detail‑oriented with strong problem‑solving and analytical abilities.

Responsibilities

• Manage daily collection activities for an assigned portfolio of customer accounts, prioritizing efforts to maximize collection results through proactive communication via phone, email, and other channels.
• Monitor account balances, identify overdue accounts, and follow up on outstanding, unapplied, or unidentified receivables to ensure timely payment.
• Lead customer dispute resolution processes by collaborating with Sales and other internal departments to resolve billing errors, pricing discrepancies, invoice issues, and payment-related inquiries while maintaining excellent customer service.
• Identify significant credit risks and potential account issues, escalating concerns to the Accounts Receivable Supervisor and Sales Team as required.
• Maintain positive and professional customer relationships during collection efforts while supporting long‑term customer satisfaction and loyalty.
• Implement corrective and preventive measures to effectively address customer concerns and improve collection processes.
• Accurately document and maintain up‑to‑date records of all collection activities, customer communications, and follow‑up actions.
• Collaborate closely with internal teams to support collection objectives and contribute to continuous process improvement initiatives.

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Organization

Time management

Analytical abilities

Problem solving

Attention to detail

Education

High school diploma or equivalent

Post-secondary in finance/accounting/administration asset

Tools

SAP

Oracle

Google Suite

Microsoft Excel

Job description

How will you CONTRIBUTE and GROW? As an Accounts Receivable Agent, you will be a key member of our finance team, playing an essential role in supporting the financial health of Air Liquide Canada’s organization while promoting ALC’s safety and quality objectives. In this role, you will support Sales and Customer Service teams by providing effective credit and collection services, maintaining strong customer relationships, and ensuring timely and accurate collection of outstanding payments. The position requires a proactive approach to collections, strong customer service and dispute resolution skills, and the ability to effectively manage a portfolio of customer accounts in a fast paced environment. This position requires the first 90 days to be worked in the office; a hybrid work arrangement may be possible after successful training. Please note that these terms may be subject to change. Great Opportunity to work for a large collections team!

Key Responsibilities

• Manage daily collection activities for an assigned portfolio of customer accounts, prioritizing efforts to maximize collection results through proactive communication via phone, email, and other channels.
• Monitor account balances, identify overdue accounts, and follow up on outstanding, unapplied, or unidentified receivables to ensure timely payment.
• Lead customer dispute resolution processes by collaborating with Sales and other internal departments to resolve billing errors, pricing discrepancies, invoice issues, and payment-related inquiries while maintaining excellent customer service.
• Identify significant credit risks and potential account issues, escalating concerns to the Accounts Receivable Supervisor and Sales Team as required.
• Maintain positive and professional customer relationships during collection efforts while supporting long‑term customer satisfaction and loyalty.
• Implement corrective and preventive measures to effectively address customer concerns and improve collection processes.
• Accurately document and maintain up‑to‑date records of all collection activities, customer communications, and follow‑up actions.
• Collaborate closely with internal teams to support collection objectives and contribute to continuous process improvement initiatives.

Are you a MATCH?

• High school diploma or equivalent.
• Post‑secondary education in finance, accounting, administration, or a related field is considered an asset.
• 3 years of experience in accounts receivable, collections, or a related finance function, preferably within a corporate environment.
• Strong understanding of basic accounting principles and accounts receivable practices.
• Excellent customer service, communication, negotiation, and interpersonal skills.
• Strong organizational and time management skills with the ability to manage multiple priorities effectively.
• Detail‑oriented with strong problem‑solving and analytical abilities.

Preferred Qualifications

• Proven success managing an accounts receivable portfolio and achieving collection targets.
• Commercial collections experience.
• Experience working with ERP systems such as SAP or Oracle.
• Proficiency with Google Suite and Microsoft Excel.
• Ability to work independently and collaboratively within fast‑paced environments.
• Professional, proactive, and customer‑focused approach.
• Bilingualism in French and English is considered an asset.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!