Collaboration Platform Specialist - Zoom & Microsoft 365

Canada Cartage; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Discounted hotels

Car rentals

Entertainment

Gym memberships

Phone plans

Electronics

Job summary

Canada Cartage is seeking a Collaboration Specialist to administer and improve enterprise collaboration platforms, including Zoom and Microsoft 365 tools such as SharePoint, OneDrive, and Viva. The role balances steady platform support with ongoing enhancements, user enablement, and adoption activities to optimize performance and user experience.

You will work in-office three days per week, with occasional after-hours support and some travel to supported sites.

Qualifications

• 3–5 years’ experience supporting enterprise collaboration platforms.
• Hands‑on experience with Microsoft 365, including SharePoint Online, OneDrive, and Viva.
• Hands‑on experience with Zoom, including Chat, Meetings, AI Companion, Zoom Phone, and Contact Center.
• Strong troubleshooting and problem‑solving skills.
• Experience with identity and access management, including Entra ID and SSO.
• Understanding of security and compliance concepts, including DLP and retention.
• Strong communication and documentation skills.

Responsibilities

• Troubleshoot and resolve escalated issues across collaboration tools
• Configure and manage platform settings, policies, permissions, and integrations
• Perform root cause analysis and implement corrective actions
• Maintain system health, performance, and reliability
• Partner with security, service desk, and infrastructure teams to support compliance and platform standards
• Test and validate new features, updates, and releases
• Improve user engagement and usage metrics across platforms
• Develop and maintain documentation, standards, and procedures
• Support change management and version control activities
• Identify opportunities to optimize performance, automation, and user experience
• Create user guides and deliver training to support adoption
• Maintain governance standards, including naming, access, and lifecycle management

Skills

Microsoft 365

SharePoint Online

OneDrive

Viva

Zoom

Contact Center

Entra ID

SSO

DLP

Governance

ITIL practices

Power Platform

Power Automate

Scripting

Tools

Power Platform

Power Automate

Scripting

Job description

Canada Cartage is seeking a Collaboration Specialist to administer and improve enterprise collaboration platforms, including Zoom and Microsoft 365 tools such as SharePoint, OneDrive, and Viva. The role balances steady platform support with ongoing enhancements, user enablement, and adoption activities to optimize performance and user experience.

You will work in-office three days per week, with occasional after-hours support and some travel to supported sites.