IT Collaboration Specialist

Canada Cartage; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Discounted hotels

Car rentals

Entertainment

Gym memberships

Phone plans

Electronics

Job summary

Canada Cartage is seeking a Collaboration Specialist to administer and improve enterprise collaboration platforms, including Zoom and Microsoft 365 tools such as SharePoint, OneDrive, and Viva. The role balances steady platform support with ongoing enhancements, user enablement, and adoption activities to optimize performance and user experience.

You will work in-office three days per week, with occasional after-hours support and some travel to supported sites.

Qualifications

• 3–5 years’ experience supporting enterprise collaboration platforms.
• Hands‑on experience with Microsoft 365, including SharePoint Online, OneDrive, and Viva.
• Hands‑on experience with Zoom, including Chat, Meetings, AI Companion, Zoom Phone, and Contact Center.
• Strong troubleshooting and problem‑solving skills.
• Experience with identity and access management, including Entra ID and SSO.
• Understanding of security and compliance concepts, including DLP and retention.
• Strong communication and documentation skills.

Responsibilities

• Troubleshoot and resolve escalated issues across collaboration tools
• Configure and manage platform settings, policies, permissions, and integrations
• Perform root cause analysis and implement corrective actions
• Maintain system health, performance, and reliability
• Partner with security, service desk, and infrastructure teams to support compliance and platform standards
• Test and validate new features, updates, and releases
• Improve user engagement and usage metrics across platforms
• Develop and maintain documentation, standards, and procedures
• Support change management and version control activities
• Identify opportunities to optimize performance, automation, and user experience
• Create user guides and deliver training to support adoption
• Maintain governance standards, including naming, access, and lifecycle management

Skills

Microsoft 365

SharePoint Online

OneDrive

Viva

Zoom

Contact Center

Entra ID

SSO

DLP

Governance

ITIL practices

Power Platform

Power Automate

Scripting

Tools

Power Platform

Power Automate

Scripting

Job description

Reporting to the Director, IT Infrastructure, Support and Security, the Collaboration Specialist is responsible for the administration, support, and continuous improvement of enterprise collaboration platforms, including Zoom and Microsoft 365 tools such as SharePoint, OneDrive, and Viva. The role balances operational support (60%) with platform enhancement, testing, user enablement, and adoption activities (40%). A strong focus on user experience, practical know-how, and platform adoption is critical to success in this role.

• In-office expectation of three days per week.
• A typical work week applies, with occasional after-hours or weekend support required for on‑call rotation, upgrades, updates, and escalated support activities.
• Some travel may be required; a valid driver’s license and access to a vehicle are needed to travel to supported sites.

What you will do

Platform Support & Administration (60%)

• Troubleshoot and resolve escalated issues across collaboration tools
• Configure and manage platform settings, policies, permissions, and integrations
• Perform root cause analysis and implement corrective actions
• Maintain system health, performance, and reliability
• Partner with security, service desk, and infrastructure teams to support compliance and platform standards

Platform Improvement & Adoption (40%)

• Test and validate new features, updates, and releases
• Improve user engagement and usage metrics across platforms
• Develop and maintain documentation, standards, and procedures
• Support change management and version control activities
• Identify opportunities to optimize performance, automation, and user experience
• Create user guides and deliver training to support adoption
• Maintain governance standards, including naming, access, and lifecycle management

What You’ll Bring

Qualifications

• 3–5 years’ experience supporting enterprise collaboration platforms
• Hands‑on experience with Microsoft 365, including SharePoint Online, OneDrive, and Viva
• Hands‑on experience with Zoom, including Chat, Meetings, AI Companion, Zoom Phone, and Contact Center
• Strong troubleshooting and problem‑solving skills
• Experience with identity and access management, including Entra ID and SSO
• Understanding of security and compliance concepts, including DLP and retention
• Strong communication and documentation skills

Preferred

• Experience with Power Platform, Power Automate, or scripting
• Familiarity with ITIL practices
• Experience in large, distributed environments
• Customer-focused mindset, strong ownership, and the ability to work across technical and business teams
• Ability to translate platform capabilities into practical user guidance

Success Measures

• Timely resolution of incidents and reduction of recurring issues
• Effective rollout and adoption of new features
• High-quality documentation and standardized processes
• Stable, secure, and well‑governed collaboration platforms

About Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross‑docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Why people love working for Canada Cartage

• Cohesive team and a positive, hard‑working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver‑appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.