Oceans 999 Food Expeditor

Pan Pacific Vancouver; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

Pan Pacific Vancouver is seeking an Expeditor to coordinate completed food orders by the culinary team and deliver to Oceans 999 and Coal Harbour Bar, with shifts across Room Service and Banquets as needed. Reporting to the Restaurant Manager, the role requires strong organization, excellent interpersonal skills, and the ability to work calmly under pressure in a busy hotel environment.

Fluency in English and a Serving It Right certificate are required, with flexibility to support multiple

Qualifications

• Experience in guest service in large-scale Food & Beverage operations.
• Fluent written and spoken English is mandatory; additional language(s) is considered an asset.
• "Serving It Right" certificate required.
• Willingness to work across multiple Pan Pacific outlets when required.

Responsibilities

• Coordinate completed food orders and deliver to Oceans 999 and Coal Harbour Bar.
• Set up and stock assigned work areas; replenish buffet and all items regularly.
• Maintain knowledge of menus across Pan Pacific Restaurant outlets.
• Stock kitchen pickup area; ensure smooth food service.
• Assist in training new associates and respond to guest questions.
• Help with room service or banquets when required.

Skills

Guest service experience

Interpersonal skills

Work under pressure

Flexible

Education

Serving It Right certificate

Job description

Reporting to the Restaurant Manager the Expeditor position will be responsible for coordinating completed food orders prepared by the culinary team and delivering to Oceans 999 and Coal Harbour Bar as required and according to the standards of the Pan Pacific Vancouver. This position will require flexibility and availability to be assigned shifts in other related outlets (ie – Room Service and/or Banquets)

KEY RESPONSIBILITIES

The key responsibilities of the Expeditor include but are not limited to:

• Prepares room for breakfast, lunch and dinner (depending on time of day); completes all opening and closing duties and cleans dining room.
• Sets up and stocks assigned work area including buffet; replenish the all items including food on a regular basis
• Be fully versed and apprised of the menus in all Pan Pacific Restaurant outlets.
• Stock kitchen-pick-up area with necessary items for a smooth food service.
• Deliver food to the Coal Harbour Bar.
• Alerts the Server to any customer questions or concerns; restocks all necessary items during the course of the shift.
• Set up and break down/clean and stock Main Service Bar when required.
• Make beverages in the Main Service Bar when required.
• Returns all reusable food items to the kitchen; places orders for various dry goods and dairy products.
• Maintains side stands and regularly inspects and cleans equipment used.
• Answers telephone and greets guests at door if necessary.
• Participates in the training of new associates.
• Ensures all duties on task list are completed in a quick and efficient manner.
• Performs other related duties as required.
• Understands the need and willingness to work in other related outlets when required. (ie. Room Service, Banquets)

COMPETENCY REQUIREMENTS

• Individual must be able to work with minimal supervision and be highly self-motivated.
• Must possess excellent interpersonal skills; contributes an energetic and positive attitude to the hotel atmosphere.
• Must be extremely well organized and detail oriented.
• Must have demonstrated the ability to work effectively under pressure and have the ability to handle high volumes of challenging guest related interactions with professionalism.
• Maintain professional business confidentiality as required.

Physical Demands

Must be physically fit and able to move furniture when required, in addition will be required to stand on feet for long periods.

SELECTION CRITERIA

Qualifications and Technical Experience

• Previous experience in a guest service position in a large scale Food & Beverage operation.
• Fluent written and spoken English is mandatory; additional language(s) is considered an asset.
• “Serving It Right” Certificate required.