Senior Modern Work & AI Support Specialist

Quadbridge Inc; Vancouver; Hybrid; CAD 75,000 - 85,000; Full time

Benefits offered by this job

RRSP program

Training & development opportunities

Health insurance

Hybrid work schedule

Phone allowance

Pet-friendly offices

Catered meals & gym in Montreal office

Job summary

Quadbridge is a North American IT solutions provider with offices in Vancouver, Montreal and beyond. The Technical Customer Support Specialist - Level 3 focuses on Modern Work, Data & AI, owning complex incidents and guiding Level 1/2 teams.

You will work with Microsoft 365, Entra ID, Intune, Teams, SharePoint, OneDrive, Exchange Online, Defender and Purview, while applying AI agent capabilities and governance.

Qualifications

• 5+ years in technical support or MSP environments with hands-on Microsoft 365 admin.
• Advanced experience administering Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint.
• At least 1 year in data/AI management or AI agent creation with enterprise tools.

Responsibilities

• Act as Level 3 escalation point for Modern Work, identity, security, cloud, and AI incidents.
• Lead major investigations, coordinate resources, and provide executive-ready updates.
• Support SLA commitments with prioritization and proactive communication.

Skills

Microsoft 365

Entra ID

Intune

Exchange Online

Teams

Azure AI

Education

Diploma or degree in IT/CS/Data Science/AI

Tools

Microsoft Copilot Studio

Azure AI services

Power Platform

Job description

Quadbridge is a North American IT solutions provider with offices in Vancouver, Montreal and beyond. The Technical Customer Support Specialist - Level 3 focuses on Modern Work, Data & AI, owning complex incidents and guiding Level 1/2 teams.

You will work with Microsoft 365, Entra ID, Intune, Teams, SharePoint, OneDrive, Exchange Online, Defender and Purview, while applying AI agent capabilities and governance.