Winter 2027 Co-op: IT Service Desk Technician (In-Office)

Info-Tech Research Group; Toronto; Hybrid; CAD 13,000 - 20,000; Part time

Job summary

Info-Tech Research Group in Toronto, Ontario, is seeking a Co-op Service Desk Technician for Winter 2027 (January to April). This in-person role supports end users, images and configures computers, and helps with asset management.

You must be enrolled in a post-secondary program and eligible for a co-op placement; strong English communication and a passion for technology are essential.

Qualifications

• Currently enrolled in a college diploma/university program in a related field and eligible for co-op.
• Customer service experience preferred.
• Demonstrated interest in technology with hands-on technical and independent work.

Responsibilities

• Inspect, test, and repair computer hardware and peripherals from users or vendors.
• Image, configure, and deploy computers for new or existing users following company guidelines.
• Prepare and submit warranty claims with vendors/manufacturers as required.
• Manage incoming/outgoing IT asset shipments with accurate records.
• Assist new hires with first-time setup (login, drivers, access).
• Track inventory of IT equipment and perform asset audits.
• Support Service Desk tickets and end-user requests as needed.

Skills

Fluent English

Strong communication

Documentation

Prioritizing incidents

Microsoft 365 administration

Active Directory

Azure AD

Windows 10/11

macOS

Mobile device support

Networking basics

Education

College Diploma / University Degree in Computer Systems

Tools

Microsoft 365

Active Directory

Azure AD

Job description

Info-Tech Research Group in Toronto, Ontario, is seeking a Co-op Service Desk Technician for Winter 2027 (January to April). This in-person role supports end users, images and configures computers, and helps with asset management.

You must be enrolled in a post-secondary program and eligible for a co-op placement; strong English communication and a passion for technology are essential.