Club Manager — Lead Team, Elevate Service & Growth

Fit4Less Canada; Edmonton; On-site; CAD 43,000 - 70,000; Full time

Benefits offered by this job

Free Fitness membership

Group health care plans

Career development

Job summary

Fit4Less Canada is seeking a Manager to lead a club team, ensuring a clean, friendly, and automated experience for Members and Associates. The role focuses on supervising operations, service quality, and revenue management.

Ideal candidates have leadership experience, strong communication skills, and a commitment to a safe, efficient club environment. Base salary starts at 42,500 CAD with potential bonus and total compensation up to 70,000 CAD.

Qualifications

• Must have High School Diploma.
• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency in computers/technology (e.g., Microsoft Office, apps, internet).
• Remains calm under pressure and can handle stress.
• Dedicated to meeting the expectations of internal and external customers.
• Provides challenging tasks and assignments.
• Clearly assigns responsibility for tasks and decisions.
• Creates a climate in which people want to do their best.

Responsibilities

• Offers and ensures consistent friendly customer service.
• Completes and leads cleanliness duties using standards, policies, processes and guidelines.
• Ensures club cleanliness practices and processes meet expectations to provide members and associates with a clean and safe environment.
• Leads and trains handling of member concerns and resolves escalated member complaints.
• Identifies, informs and uses effective action plans to solve club duties and processes not meeting expectations.
• Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure successful execution of key responsibilities, retention of talent, and high Associate engagement.
• Facilitates recruitment of direct reports to ensure adequate resourcing based on budget.
• Leads onboarding, coaching, learning, development, and performance management of all direct reports.

Job description

Fit4Less Canada is seeking a Manager to lead a club team, ensuring a clean, friendly, and automated experience for Members and Associates. The role focuses on supervising operations, service quality, and revenue management.

Ideal candidates have leadership experience, strong communication skills, and a commitment to a safe, efficient club environment. Base salary starts at 42,500 CAD with potential bonus and total compensation up to 70,000 CAD.