Fit4Less Manager - Markham Cochrane

GoodLife Fitness; Markham; Hybrid; CAD 43,000 - 70,000; Full time

Benefits offered by this job

Free Fitness membership

Group health care plans

Development opportunities

Fun and energetic atmosphere

Job summary

GoodLife Fitness in Markham is seeking a Fit4Less Manager to lead a team of club Associates and ensure a clean, safe, guest-friendly environment. You will train staff, manage member concerns, and uphold service standards across daily operations.

The role supports recruitment, staff development, and achieving revenue goals, with base pay around CAD 42,500 and potential bonuses up to CAD 70,000. A dynamic, energetic workplace is promised.

Qualifications

• Must have high school diploma.
• Experience leading and training teams.
• Sales goals experience is a plus.
• Strong verbal and written communication.
• Customer service oriented and tech-savvy.

Responsibilities

• Lead and train a team of club Associates.
• Ensure a clean, safe, and friendly club environment.
• Deliver consistent customer service to members and guests.
• Handle member concerns and resolve escalations.
• Manage onboarding, coaching, and performance for direct reports.
• Support recruitment and staffing based on budget.
• Help meet revenue goals and control expenses.

Skills

Leadership

Training

Motivation

Communication

Customer service

Technology literacy

Education

High School Diploma

Job description

# **FIT4LESS MANAGER****Who is a Fit4Less Manager?**The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.**Job Summary:**Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.:* Offers and ensures consistent friendly customer service.* Completes and leads cleanliness duties using standards, policies, processes and guidelines.* Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.* Leads and trains the handling of member concerns and resolves escalated member complaints.* Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.* Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.* Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively**Our Ideal Fit4Less Candidate:*** High School Diploma* Experience leading, training and motivating teams.* Experience exceeding individual and team sales goals.* Intermediate verbal communication skills.* Written communication skills.* Customer service skills.* Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).* Remains calm under pressure and can handle stress.* Is dedicated to meeting the expectations and requirements of both internal and external customer.* Provides challenging tasks and assignments.* Clearly assigns responsibility for tasks and decisions.* Creates a climate in which people want to do their best.**Working with Fit4Less Gives You:*** Ongoing training and development to ensure a long and successful career path* Opportunities for advancement* Free Fitness membership* Group health care plans* Fun and energetic atmosphere to come to every day!**Compensation:**It is expected that the selected candidate will start at a base salary of $42,500. This position is eligible for bonuses in addition to the base salary. The expected annual range of total compensation is $42,500 - $70,000 determined by performance, time in the position and variable compensation earned.