Senior Business Analyst - Payments Product

rbc; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Leadership development

Flexible work options

Job summary

RBC in Toronto seeks a senior Business/Product Analyst to lead the transformation of Capital Markets Payments processes and dashboards. You will partner with operations, legal, compliance, and risk to map, analyze, and improve end-to-end payment flows.

Strong agile product ownership and communicative collaboration are essential for success. The role focuses on process redesign, technology enablement, and roadmap delivery to enhance STP and controls across payments.

Qualifications

• 5+ years of experience as a Business or Product Analyst in financial institutions.
• 3+ years of hands-on agile development in a product owner role.
• Knowledge of ISO MT/MX payment formats, SWIFT, FX payments and Instant Payments.
• Certifications: CSM or CTP preferred but not required.
• Strong collaboration and communication with technical and non-technical teams.
• Familiar with payments processing guidelines and capital markets regulations.

Responsibilities

• Map, analyze, and redesign business processes to identify inefficiencies and automation opportunities.
• Analyze 'as-is' Capital Markets Payments ecosystems for efficiency improvements.
• Collaborate with operations, legal, compliance, and risk teams.
• Support operations readiness for product rollouts with training and support.
• Model test cases, plan, and execute test runs.
• Develop roadmaps and prioritize initiatives.
• Design dashboards and end-to-end tracking tools for payments.
• Provide thought leadership on emerging technologies and market trends.
• Liaise with cross-functional teams to secure buy-in.
• Report project status, milestones, and achievements to stakeholders.
• Engage vendors and service providers to assess new tech.

Skills

Agile Methodology

Business Data Analysis

Business Process Modeling

Commercial Acumen

Communication

Critical Thinking

Decision Making

Group Problem Solving

Interpersonal Relationship Management

Requirements Analysis

Education

CSM certification

CTP certification

Job description

Job Description

What is the opportunity?

The COO group is the functional core of RBC Capital Markets' trading activities. We provide our business partners greater efficiency, scalability, and control within their operational processing, helping to ensure the firm's continued growth and success. Within the COO Group is the Liquidity, Funding and Payment Services pillar dedicated to supporting mission critical Treasury, Cash, Control and Collateral Management capabilities across various Capital Market and Enterprise-wide business lines. The Product Team in Liquidity, Funding and Payment Services shapes and advances the transformation roadmap through a holistic lens including people, processes, data, and technologies. This role sits within the Payments Product Organization with goal for improved STP rates for high value payments along with enhanced controls across all of Capital Markets businesses. Through a variety of tools and methodologies, our team strives to clearly articulate a vision for the future of our business, and drive towards it, in collaboration with our IT partners.

What will you do?

• Lead the comprehensive mapping, analysis, and redesign of business processes to identify inefficiencies and opportunities for technology & automation, process improvements, and home-of-best-fit recommendations
• Support the analysis of "as-is" Capital Markets Payments Eco systems and identify areas of efficiency improvement as a part of the Capital Markets Payments Modernization Program.
• Collaborate with cross functional teams such as operations, legal, compliance, and risk where required
• Contribute to the operations readiness for product roll outs, such as providing training and support to internal teams
• Test Case modelling, planning, and execution
• Roadmap development and prioritization
• Designing dashboards and end-to-end tracking tools for payments
• Thought leadership on key and emerging technologies, competitive landscape, and capital markets transformation
• Liaise with and manage cross-functional teams to achieve buy-in
• Report progress of project status, milestones, and achievements to stakeholders
• Establish and maintain relationships with vendors and service providers in assessing new technologies and industry trends

What will you need to succeed?

• 5+ years of experience as a Business or Product Analyst in Financial institutions especially within the scope of Capital Markets or Payments/Cash Management products and services.
• 3+ years of experience in hand on agile development in a product owner role, including creating user stories, backlog refinement
• Knowledge of ISO and MT/MX payment formats, SWIFT Messaging, FX payments, and Instant Payments Processing
• A good understanding of innovative technologies and current technology trends
• Professional Certifications : CSM, CTP certification preferred but not required
• Must be a team player who works well with technical and non-technical resources
• A Payment Enthusiast keeping updated with the industry trends
• A "can do" attitude. Must be able to see tasks through to completion without significant supervision
• Good oral and written communication skills and the ability to clearly articulate to all project members and stakeholders
• Familiar with legal and compliance obligation related to Payments processing guidelines and other regulations related to Capital Markets

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Flexible work/life balance options

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO City:

Toronto Country:

Canada Work hours/week:

37.5 Employment Type:

Full time Platform:

CAPITAL MARKETS Job Type:

Regular Pay Type:

Salaried Posted Date:

2026-09-15 Application Deadline:

2026-09-30 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the wor