cloud operations manager

Best Western Plus - Baker Street Inn; Nelson; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Complimentary staff meal per shift

Monthly cellphone allowance

Extended health and dental benefits

Annual discretionary bonus program

Staff ski passes

Job summary

Hume Hotel & Spa is seeking an experienced Evening Operations Manager to lead nightly operations across all hotel departments. This hands-on role acts as the Manager on Duty, ensuring smooth service flow, staff support, and exceptional guest experiences during evenings.

The ideal candidate has strong leadership, decision-making, and collaboration skills, with a passion for hospitality. This on-site role offers competitive pay and benefits as part of a busy, guest-focused property.

Qualifications

• Leadership experience in hospitality
• Strong problem-solving skills for fast-paced settings
• Collaborative, hands-on leadership style
• Excellent communication and interpersonal skills
• Genuine passion for hospitality and guest experience

Responsibilities

• Act as Manager on Duty overseeing operations across all departments during evening hours
• Provide hands-on leadership and support across all hotel outlets
• Assist with guest requests, coordinate Hume-To-Go orders, maintain management presence
• Monitor business levels and adjust staffing to meet service standards
• Ensure guest satisfaction by proactively resolving issues and maintaining service excellence
• Coordinate and execute events across hotel venues and update POS as required
• Oversee inventory and ensure staff certifications (including SIR) are current
• Ensure liquor service adheres to regulations and company policies

Skills

Leadership

Problem-solving

Communication

Guest experience

Tools

POS System

Job description

About the Role:

We are currently seeking a motivated and service-oriented Evening Operations Manager to oversee nightly operations across multiple departments at the Hume Hotel & Spa. This is a hands-on leadership position that plays a vital role in ensuring seamless evening operations, supporting front-line staff, responding to guest needs, and maintaining our high standards of hospitality and service. This role acts as the Manager on Duty during evening hours and requires strong leadership, sound decision-making, and the ability to adapt in a fast-paced environment.

Schedule:

Weekdays: 4:00 PM ? 12:00 AM
Weekends: 5:00 PM ? 1:00 AM
Availability on weekends and holidays is required.

Key Responsibilities:

• Act as Manager on Duty, overseeing the smooth operation of the hotel across all departments during evening hours
• Provide hands‑on leadership support across all outlets?including the Library Lounge, Mike?s Place Pub, General Store Restaurant, The Beer Garden, The new concept Spiritbar, Liquor Boutique, and Aura Spa & Salon?by actively assisting with service flow, bar operations, expediting, stock replenishment, keg changes, and ensuring consistent floor presence.
• Support Guest Services by assisting with guest requests, coordinating Hume-To-Go orders, and maintaining a visible management presence
• Monitor business levels and adjust staffing as needed to align with service standards and operational efficiency
• Ensure exceptional guest experiences by proactively resolving issues and maintaining service excellence
• Assist in expediting food to ensure timely and accurate service across all outlets
• Address and resolve guest concerns with professionalism, empathy and discretion, ensuring a positive outcome whenever possible
• Communicate effectively with both guests and team members to foster a supportive, positive, and professional environment
• Support menu updates and seasonal changes for food and beverage programs
• Assist in coordinating and executing events across hotel venues
• Make POS (Point-of-Sale) updates and adjustments as required
• Provide support with minor maintenance and security matters during evening operations
• Oversee monthly inventory
• Ensure all staff certifications (including SIR) are current and compliant
• Ensure all liquor service adheres to applicable regulations and company policies
• Coach and support team members during service to ensure strong performance and guest satisfaction

What We?re Looking For:

• Previous leadership or supervisory experience, preferably in hospitality
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment
• A collaborative, hands-on, and approachable leadership style
• Excellent communication and interpersonal skills
• A genuine passion for hospitality and guest experience

What We Offer:

• Competitive sallary or hourly wage
• Complimentary staff meal per shift
• Monthly cellphone allowance
• Extended health and dental benefits eligibility
• Participation in an annual discretionary bonus program
• Access to staff ski passes for Whitewater Ski Resort

Join Our Team: If you?re a collaborative, solutions-driven leader who thrives in a fast-paced hospitality environment, we?d love to connect. This role offers the opportunity to work alongside a supportive team, contribute to a well-established, community-rooted hotel, and play a key part in delivering exceptional guest experiences every day.

Pay: $60,000.00-$80,000.00 per year Benefits: Dental care Work Location: In person