Front of House Supervisor

Canada West Ski Areas Association; Nelson; On-site; CAD 30,000 - 31,000; Full time

Job summary

Whitewater Mountain Resort is seeking a Front of House Supervisor for a seasonal, full-time role. You will lead the FOH team, oversee cafe-style service, and manage staffing, costs, and inventory to support resort profitability.

You will champion sustainability, deliver excellent guest experiences, and coordinate with Back of House and Bar teams to ensure smooth service. This position requires weekend/holiday availability and a current criminal records check.

Qualifications

• Tourism, Hospitality, or Business Certificate an asset.
• Food & Beverage Serving it Right.
• Food Safe Level 1.

Responsibilities

• Champion a sustainable approach in daily operations, development and planning.
• Embrace, promote, and follow Whitewater’s mission statement and values.
• Participate in hiring and training staff for Front of House.
• Supervise, coach, mentor, and schedule Front of House staff.
• Order, maintain, and control inventory for front of house products and supplies.
• Work with management to ensure pricing meets profitability goals.
• Resolve customer complaints and internal staff conflicts.
• Oversee food service and act as expeditor to ensure timely movement of orders.
• Ensure health and safety regulations are practiced.
• Communicate with customers about delays.
• Ensure opening/closing duties are performed well.
• Maintain positive communication between Front of House & Back of House.
• Support Bar team to ensure top-level guest service.
• Keep lodge areas tidy and well organized.
• Manage KPIs to achieve goals.
• Provide a positive, memorable guest experience.
• Promote safety culture and update manuals as needed.
• Perform other duties as required.

Skills

Leadership experience

Customer service

Time management

Team player

Communication skills

Legal age

Cash handling

Willing to travel weekends/holidays

Education

Tourism certificate asset

Food & Beverage Serving it Right

Food Safe Level 1

Tools

Microsoft Office

Google Workspace

Job description

Job Title: Front of House Supervisor
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Indoor Operations Manager
Employment Status/Type: Seasonal, Full-Time
Compensation: $21.75 – $22.75 alongside further perks
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JOB SYNOPSIS:

Under the direction and supervision of the Indoor Operations Manager, you will lead the Food and Beverage team in providing an exceptional culinary resort experience for our guests. The Front of House Supervisor’s primary role is ensuring optimum service is met, ensuring consistent and timely service, assisting in controlling costs, championing sustainability initiatives, and taking an active role in supporting other department requests to ensure Resort success.

Key areas of responsibility include department recruiting, scheduling in front of house staff, overseeing food service, and managing costs and inventory of all relevant products and supplies.

IMMEDIATE REPORTS:

Front of House Team Members

• Front of house team members work together to complete the tasks of cafe style service, bussing, waste management, etc
• Baristas
• Janitors
• Front Of House Team Members

SUMMARY OF RESPONSIBILITIES:

• Champion a sustainable approach in daily operations, development, and planning.
• Embrace, promote, and follow Whitewater’s mission statement and values.
• Participate in hiring and training staff for all Front of House.
• Supervise, coach, mentor, and schedule all Front of House staff.
• Order, maintain, and control inventory for all front of house products and supplies to match business volumes.
• Work with the Management team to ensure pricing meets the organization’s goals of profitability.
• Resolve customer complaints as well as any internal conflicts between staff.
• Oversee food service, and act as an expeditor, when necessary, to ensure the consistent timely movement of completed food orders from kitchen to customer table.
• Ensure practice of health and safety regulations.
• Ensure proper communication is maintained with the customer if there is a delay.
• Ensure opening and closing duties are well done each day in a high-quality manner.
• Ensure communication between the Front of House & Back of House is positive and professional.
• Support the Bar team in ensuring a top-level service is experienced by all guests in the lodge.
• Ensure health and safety regulations are practiced by all staff members.
• Ensure all areas of the lodge are tidy & well organized.
• Manage department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
• Provide a positive, memorable, and outstanding guest experience.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, CDPP, Employee Handbook.
• Perform other related duties, tasks, and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:

• Tourism, Hospitality, or Business Certificate an asset.
• Food & Beverage Serving it Right.
• Food Safe Level 1.

SKILLS & ABILITIES:

• Previous leadership/supervisor/management experience, preferably in the food & beverage sector.
• Familiarity with Microsoft and Google Workplace is an asset.
• Excellent team player.
• Excellent time management.
• Excellent customer service and communication skills.
• Must be of legal age as you are working in licensed areas.
• Computer and cash handling experience.
• Must be willing to travel to the mountain as well as work weekends and holidays as required.

Please note: A current Criminal Records Check will be required as part of the hiring process.