Cloud Field Engineering Manager

Canonical; Toronto; Remote; CAD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Cloud Field Engineering Manager to lead a team of cloud solutions architects. This role involves designing cloud solutions, mentoring engineers, and ensuring high-quality results in a remote work environment.

Qualifications

• Experience in leading, coaching, and mentoring engineers.
• Knowledge of cloud computing technologies.

Responsibilities

• Lead and develop a team of engineers in Presales and Professional Services.
• Resolve customer problems by promoting technologies.
• Mentor and provide career development feedback.

Skills

Communication

Organizational skills

Linux

Networking

Education

High School Diploma

University Degree

Tools

Kubernetes

Openstack

AWS

GCP

Azure

Ceph

Python

Job description

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This role involves leading a field engineering team to help customers understand and implement Canonical's open source solutions across public clouds and data centers. The solutions include Ubuntu, virtualization, private cloud, Kubernetes, MLops platforms, data platforms, and more. As Canonical expands into new industries like telco, finance, healthcare, and media, we develop new open source solutions to meet industry needs.

We believe Engineering Managers should be excellent engineers, comfortable troubleshooting and engaging in technical presales. They contribute technically but primarily focus on guiding team direction, focus, and delivery. We also focus on developing management skills and soft skills among engineers.

Our goal is to make open source easier, reliable, and secure, aiming to provide the 'most software to most companies.' We select engineers globally based on brilliance and motivation. Our managers help teams achieve their potential and take pride in their results.

The Role

The Cloud Field Engineering Manager at Canonical leads a team of cloud solutions architects working directly with customers to design private and public cloud solutions, including Openstack, MicroCloud, Ceph, Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team deploys, tests, and hands over solutions, and participates in presales to advise customers technically.

Responsibilities

• Lead and develop a team of engineers in Presales and Professional Services
• Resolve customer problems by promoting technologies and acting as a trusted advisor
• Work remotely within a single major time zone
• Mentor, coach, and provide career development feedback
• Monitor team health indicators
• Implement disciplined engineering processes
• Represent your team and products to stakeholders, partners, and customers
• Develop and promote engineering and organizational best practices
• Plan and track progress on goals and projects
• Collaborate with leadership and other teams

Qualifications

• Knowledge of cloud computing technologies such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
• Practical Linux and networking skills
• Experience in technical presales
• Strong communication skills in English
• Experience in leading, coaching, and mentoring engineers
• Organizational skills to ensure timely, high-quality results
• Willingness to travel up to 40%
• Academic excellence from high school and preferably university

Desirable Skills

• Second language (Spanish or French)
• Python knowledge
• Experience with external partners and stakeholder feedback