Cloud Field Engineering Manager

Canonical; Vancouver; Remote; CAD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Cloud Field Engineering Manager to lead a team in delivering open source solutions. The role involves overseeing technical presales, coaching engineers, and ensuring customer satisfaction across various cloud technologies. Ideal candidates will have strong leadership skills and a passion for mentoring. Join a dynamic team dedicated to innovation in open source technology.

Benefits

Annual learning and development budget

Regular compensation reviews

Recognition rewards

Holiday leave

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities

Qualifications

• Experience in technical presales.
• Knowledge of cloud computing technologies.
• Willingness to travel up to 40%.

Responsibilities

• Lead and develop a team of Field engineers.
• Solve customer problems and serve as a trusted advisor.
• Implement disciplined engineering processes.

Skills

Leadership

Communication

Problem Solving

Networking

Cloud Computing

Education

High School Diploma

University Degree

Tools

Kubernetes

Openstack

AWS

GCP

Azure

Ceph

Python

Job description

Join to apply for the Cloud Field Engineering Manager role at Canonical

This is an opportunity to lead a field engineering team, assisting customers in understanding and implementing Canonical's open source solutions across public clouds and data centers. The role covers a broad spectrum of cloud technologies, including Ubuntu, virtualization, private cloud, Kubernetes, and advanced open source platforms like MLops and data solutions. As Canonical expands into new industries such as telco, finance, healthcare, and media, we develop new open source solutions tailored to their needs.

We believe outstanding engineering managers are also excellent engineers, comfortable troubleshooting and engaging in technical presales. They contribute technically but primarily focus on guiding their team's direction, focus, and delivery. We foster management skills among engineers interested in soft skills, preparing them for leadership roles.

Our mission is to make open source more accessible, reliable, and secure, aiming to provide 'most software to most companies.' We select engineers globally based on brilliance and motivation to advance open source. Our managers empower teams to surpass their own expectations and take pride in their achievements.

The role of a Cloud Field Engineering Manager at Canonical

The team of cloud solutions architects at Canonical works directly with customers to design private and public cloud solutions suited to their workloads. The portfolio includes on-premise solutions like Openstack, MicroCloud, Ceph, and deployable solutions such as Kubernetes, Kubeflow, Spark, and PostgreSQL. Managers and team members deploy, test, and transition solutions to support or managed services teams, and participate in presales to advise customers technically.

The manager oversees line management, career development, and representing the team technically. Active participation in presales and collaboration with other teams and stakeholders are key to success.

Location

This role is home-based, managing a team within your time zone.

What your day will look like

• Lead and develop a team of Field engineers in Presales and Professional Services
• Solve customer problems and serve as a trusted advisor
• Work remotely within a single major time zone
• Coach, mentor, and provide career development feedback
• Monitor team health indicators
• Implement disciplined engineering processes
• Represent your team and product to stakeholders, partners, and customers
• Develop and promote excellent engineering and organizational practices
• Plan and track progress on goals and projects
• Participate in leadership team collaborations

What we are looking for in you

• Knowledge of cloud computing technologies (Kubernetes, Openstack, AWS, GCP, Azure, Ceph)
• Practical Linux and networking skills
• Experience in technical presales
• Proactive, engaging personality
• Excellent English communication skills
• Passion for developing and growing people
• Leadership, coaching, and mentoring experience
• Strong organizational skills for timely, high-quality results
• High academic achievement (high school and preferably university)
• Willingness to travel up to 40%

Additional skills that you might also bring

• Second language (Spanish or French preferred)
• Python knowledge
• Experience with external partners and stakeholder feedback

What we offer you

Our compensation considers location, experience, and performance, with annual reviews and performance bonuses. Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Regular compensation reviews
• Recognition rewards, holiday leave, maternity and paternity leave
• Employee Assistance Programme
• Travel opportunities and upgrades for company events

About Canonical

Canonical leads in open source innovation, publishing Ubuntu and advancing AI, IoT, and cloud platforms. We hire globally, uphold high standards, and foster a remote-first culture since 2004. Working at Canonical is an opportunity to challenge yourself, learn, and innovate in the digital business space.

Canonical is an equal opportunity employer

We promote diversity and fair application consideration regardless of background or identity.