ClothingWorks Program Assistant - Part-Time

Goodwill-Industries,-Ontario-Great-Lakes-1; Hamilton; On-site; CAD 22,000 - 28,000; Part time

Benefits offered by this job

Benefits (dental/health) available for

Registered Pension Plan

Special employee sale days andDiscount

Job summary

Goodwill Industries Ontario Great Lakes is seeking a part-time ClothingWorks Program Assistant to help establish, integrate, and expand the ClothingWorks program across our stores. You will support volunteers, provide friendly customer service, and help connect community members with interview resources.

No prior experience required; training provided. The role offers flexible scheduling, a chance to grow in a mission-driven nonprofit, and the opportunity to contribute to inclusive, sustainable

Qualifications

• 2-4 years of customer service experience.
• Volunteer coordination experience is considered an asset.
• Fashion/clothing retail/merchandizing/marketing and event planning experience will be considered an asset.
• Outreach, marketing, and relationship management skills considered to be asset.
• Knowledge of community resources and programs.
• Ability to secure a Vulnerable Sector Screening Check.
• Valid driver’s license, reliable vehicle, and appropriate insurance.
• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
• Problem-solving: finding solutions to problems, being accurate.

Responsibilities

• Provide world-class customer service to all customers and clients.
• Support the recruitment and training, of volunteers.
• Assist in the expansion and integration of ClothingWorks into the communities Goodwill serves through our retail platforms.
• Support the coordination and execution of ClothingWorks community partnership events.
• Conduct client wardrobe consultations to fulfil program funding and targets requirements.
• Advise clients and build their confidence, by giving them encouragement and positive reinforcement, through access to appropriate clothing, enabling them to make a great first impression in their job search and achieve their goals.
• Maintain accurate records in electronic and paper file systems.
• Perform other related activities as necessary or as assigned.

Skills

Customer service

Volunteer coordination

Event planning

Communication

Outreach

Relationship management

Job description

Goodwill Industries Ontario Great Lakes is seeking a part-time ClothingWorks Program Assistant to help establish, integrate, and expand the ClothingWorks program across our stores. You will support volunteers, provide friendly customer service, and help connect community members with interview resources.

No prior experience required; training provided. The role offers flexible scheduling, a chance to grow in a mission-driven nonprofit, and the opportunity to contribute to inclusive, sustainable