Ecommerce Associate

Goodwill-Industries,-Ontario-Great-Lakes-1; London; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits (dental/health)

Registered Pension Plan

Employee discount

Job summary

Goodwill Industries Ontario Great Lakes is seeking an Ecommerce Associate to oversee sorting, listing, photographing, tracking, and shipping of goods sold online. You will support the donated goods retail business and help create jobs and opportunities in the community.

This hourly position offers on‑the‑job training, flexible scheduling, and a chance to contribute to environmental sustainability and the Power of Work while serving customers in a diverse, inclusive workplace.

Qualifications

• Enthusiastic attitude and teamwork.
• Flexibility to work days, evenings, and weekends.
• Communication and problem-solving skills.
• Basic math skills.

Responsibilities

• Receive incoming merchandise from Retail stores.
• Sort through totes, danduks, and gaylords of goods.
• Determine if items will be listed or salvaged.
• Return empty equipment to designated area.
• Keep the work area clean and organized.
• Listing of items is maximized on the appropriate software platform.
• Meet or exceed sales goals as set by yearly budget.
• Complete packing, shipping, and light industrial tasks.
• Ensure accurate and comprehensive listing of items.
• Research and appraise items to determine fair market value.
• Ensure donor and customer satisfaction in person, online and over the phone.
• Maintain inventory records and stock levels.
• Ensure proper packing, labeling and delivery to carrier.

Education

Secondary high school

Job description

Hours of Work

This is an hourly-paid position. Hours of work are not guaranteed and are scheduled based on the needs of the business and may vary from week to week.

An Ecommerce Associate is responsible for the sorting, listing, merchandising/photographing, tracking, and shipping of goods sold through online venues and sales mediums. As an Ecommerce Associate, you will contribute to Goodwill's mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us

Goodwill, Ontario Great Lakes is a leading non‑profit organization committed to strengthening people and lives through the power of work. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission

To strengthen people and communities through the power of work.

Vision

Everyone working and thriving in inclusive, sustainable communities.

Values

Mission-Driven Impact: Focusing on results that strengthen people and communities.
Inclusion: Embracing diversity and creating spaces where everyone belongs
Dignity: Treating every person with respect and humanity.
Compassion: Leading with empathy, care and understanding.
Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.
Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill

• Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What You Will Do

• Receive incoming merchandise from Retail stores
• Use material movement equipment to bring goods into caged area from receiving area
• Sort through totes, danduks, and gaylords of goods from the retail stores
• Determine if items will be placed in salvage(recycling) or if they will be listed
• Return empty equipment, (totes, danduks, pallets, empty flattened gaylords) to designated area
• Keep work area clean and organized at all times
• Listing of items is maximized on the appropriate software platform
• Meet or exceed sales goals as set by yearly budget
• Completion of packing, shipping, and light industrial work
• Accurate and comprehensive listing of items
• Maximizing selling percentage and profitability of items listed
• As needed, conduct research and appraisal of items to determine fair market value
• Ensuring 100% donor and customer satisfaction, in‑person, online and over the phone
• Fulfillment of Goodwill’s mission and values
• Ensuring security of merchandise, company property, and confidential information
• Maintaining accurate records of inventory (items listed), stock levels, supplies, and etc.
• Ensuring proper packing, labeling and delivery of items to carrier.
• Ensuring cleanliness and final functionality of items prior to listing.
• Follow all safety standards set out in legislation and/or Goodwill policies
• Be actively involved in the health, well‑being and safety of themselves and their team
• Preparing and submitting reports and sales figures on a regular basis

What We Are Looking For

• Enthusiastic attitude: excited to work with other people and teams.
• Flexibility: able to work at different times, including days, evenings, and weekends.
• Remember, no specific experience needed—we will help coach on these workplace skills:
  • Communication: clear and effective interacting with team members and customers to create a positive workplace.
  • Problem solving: finding solutions to problems, being accurate, and using simple math i.e. counting, adding and subtraction.
• Secondary high school an asset.
• Basic math skills.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff.

APPLICATION DEADLINE: November 3, 2026

Requisition: 1958