Clinical Records Coordinator

Extendicare; Georgetown; On-site; CAD 42,000 - 52,000; Full time

Job summary

Extendicare is seeking a Clinical Support Clerk to maintain resident health records and support the clinical team in a long-term care setting. You will manage documentation, assist with scheduling and minutes, and ensure compliance with PHIPA and regulatory standards.

The role involves clerical tasks, documentation management, and collaboration with nursing staff to enable safe, resident-centered care. Excellent organizational and communication skills are essential.

Qualifications

• Post-secondary education in office administration or health information management or equivalent.
• Experience in a long-term care, hospital, or healthcare setting preferred.
• Knowledge of electronic health records (e.g., PointClickCare) is an asset.

Responsibilities

• Maintain accurate and up-to-date resident health records (electronic and paper-based).
• Process admission, transfer, and discharge documentation per requirements.
• Ensure timely filing, scanning, and retrieval of clinical documents.
• Support documentation standards set by regulators and organizational policies.
• Provide administrative support to the Director of Care and interdisciplinary team.
• Prepare, distribute, and track incident reports and care conferences.
• Assist with scheduling meetings, agendas, and minutes for clinical/quality meetings.
• Monitor and order office and clinical forms and supplies.
• Respond to routine inquiries from residents, families, and staff.
• Support resident care conferences through documentation prep and follow-up.
• Adhere to PHIPA and privacy policies; assist audits and inspections.

Skills

Strong organizational skills

Excellent interpersonal & comms

Ability to manage multiple priorities

Education

Post-secondary education in office administration or health information management

Tools

PointClickCare

Microsoft Office Suite

Job description

Extendicare is seeking a Clinical Support Clerk to maintain resident health records and support the clinical team in a long-term care setting. You will manage documentation, assist with scheduling and minutes, and ensure compliance with PHIPA and regulatory standards.

The role involves clerical tasks, documentation management, and collaboration with nursing staff to enable safe, resident-centered care. Excellent organizational and communication skills are essential.