Clinical Pharmacist

Shoppers Drug Mart; Brampton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading pharmacy is seeking a Pharmacy Manager in Brampton to oversee operations and ensure exceptional customer service. This role involves managing pharmacy workflows, maintaining compliance with regulations, and providing consultations to customers and healthcare providers. Join a locally owned store that values community and customer care.

Benefits

Purchase discount

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Ability to think independently and make decisions.
• Commitment to exceptional customer service.
• Strong customer relations and professionalism.

Responsibilities

• Manage pharmacy operations and provide customer consultations.
• Ensure compliance with regulatory requirements and maintain patient confidentiality.
• Oversee inventory management and workflow.

Skills

Customer service

Problem-solving

Decision-making

Communication

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

Summary:

To manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, practicing to full scope in professional services, dispensing medication, and assisting in the maintenance of the dispensary.

Responsibilities & Duties:

• Pharmacy and Customer Service:
• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counselling on prescriptions and over-the-counter products
• Practice to full extent of expanded scope with Professional Services, within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other healthcare professionals to provide customer care
• Maintain all records required by legislation, standards, and policy

• Workflow and Inventory Management:
• Control access to the dispensary respecting inventory and patient confidentiality
• Review and maintain Workflow Queues daily
• Regularly review 'will call' bins per SOPs
• Review stock for expired inventory
• Oversee current stock levels and medication orders
• Ensure documentation and control of substances meet legal requirements, reporting to authorities as needed

• Operations:
• Maintain a professional appearance of workstations and areas
• Participate in financial reporting as appropriate
• Respond to store communications
• File incident reports for medication or privacy incidents

Experience, Skills & Qualifications:

• Ability to think independently and make decisions
• Plan, coordinate, delegate, and coach colleagues
• Proven ability to drive business and support enterprise programs
• Commitment to exceptional customer service
• Strong customer relations and professionalism
• Problem-solving skills and ability to execute action plans
• Personal computing skills and knowledge of pharmacy systems are assets
• Follow health & safety procedures for a safe work environment
• Complete mandatory and continuing education as needed

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care for patients, co-workers, customers, and the community.

Our Associate Owners value Canada's diversity, reflecting it in products, hiring, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe in doing the right thing by adhering to laws and our Code of Conduct, which builds trust with customers and stakeholders.

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