Clinical Digitization Analyst

Telus; Montreal; Hybrid; CAD 86,000 - 136,000; Full time

Benefits offered by this job

3 weeks vacation

Flexible benefits plan

Pension and share purchase programs

Bonus plan 15%

Work location flexibility (office/virt

Job summary

TELUS Health in Montreal seeks a Senior Systems Analyst to drive digitization solutions within clinical-administrative transformation services. You will ensure system performance, document compliance, and user satisfaction across deployments.

The role requires experience with healthcare digitization, HL7, and EPR-like systems, plus fluency in French and English. Flexible work options include in-office, virtual, or hybrid arrangements across the province.

Qualifications

• 3-5 years proven experience in digitization or document management in healthcare networks.
• Knowledge of patient chart structures and hospital/CLS patient archives processes.
• Experience with HL7 streams, metadata, and HIS interfaces.
• Excellent ability to write technical documentation and configuration specs.
• Fluent bilingualism in French and English, oral and written.

Responsibilities

• Configure and parameterize digitization systems with vendors and clients.
• Maintain performance, monitor, and optimize deployed solutions.
• Analyze user needs and propose healthcare-appropriate digital solutions.
• Ensure quality control, compliance, and secure destruction of paper documents.
• Lead training sessions for archives personnel and administrative staff.
• Provide technical support and guide users during validation.
• Assist management in estimating work efforts and drafting proposals.
• Facilitate meetings and proactive communication with team, clients, and partners.
• Identify opportunities for continuous improvement and apply best practices.

Skills

Health records

Medical archivist

Archives management

HL7 interfaces

Technical documentation

Bilingual French/English

Clinical systems

Education

Medical archives degree

Clinical informatics

Tools

EPR systems

Job description

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Job Overview: Act as a Senior Systems Analyst to ensure the implementation, integration into clinical workflows and the optimization of digitization solutions within clinical-administrative transformation services. The incumbent plays a key role in the success of deployments by ensuring system performance, document compliance, and user satisfaction.

Main Responsibilities:

• Participate in the configuration and parameterization of digitization systems and software according to operational requirements with the vendor and clients
• Ensure ongoing maintenance, performance monitoring, and optimization of the solutions deployed with our partner
• Analyze user needs and recommend innovative solutions adapted to the operational realities of the healthcare environment
• Ensure compliance with quality control processes, certified digitization, and legal standards regarding the integrity, evidentiary value, and secure destruction of paper documents
• Design and lead training sessions for users (archives personnel and administrative agents)
• Provide technical support, incident resolution, and guidance for users during validation phases
• Support management in estimating work efforts and drafting professional service proposals related to document digitization
• Facilitate meetings, lead committees, and ensure proactive communication with the team, clients, and partners
• Identify opportunities for continuous improvement and apply best practices for quality to digital transformation projects

Qualifications

Technical Skills and Qualifications Required:

• Training or relevant experience in health records management, medical archivist, archives management technician, or equivalent
• Knowledge of the patient’s chart structure and medical archives processes in hospitals and CLSCs
• Strong command of application integration (indexing, metadata, HIS interfaces)
• Knowledge in software application configuration and parameterization
• Functional knowledge of application environments, interface mechanisms (e.g., HL7 streams, shared directories), and operating systems
• Excellent ability to write technical documentation, configuration specifications, and procedure guides
• Experience in the healthcare sector, ideally with an Electronic Patient Record (EPR) or other clinical and clinical-administrative systems
• Fluent bilingualism (French and English), both oral and written

Professional Qualities and Skills:

• High analytical rigor and strong attention to detail
• Excellent ability to solve complex problems proactively
• Well-developed skills for training, simplifying information, and providing technical support
• Strong interpersonal, communication, and active listening skills
• Agility and strong ability to adapt to evolving technologies
• Strong team spirit and constant focus on customer satisfaction

Professional Designation / Certification Required:

• College Diploma (DEC) or university degree in a relevant field (Medical Archives, Clinical Informatics, or equivalent)

Experience Required:

• Minimum of 3 - 5 years of proven professional experience in digitization or document management projects and in clinical document streams (progress notes, signed consents, ECG tracings, etc.) acquired within the healthcare network

Intermediate knowledge of English is required because you will occasionally interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its provincial scope.

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.