Manager, Client Project Management - TELUS Health Payvider

Intello Technologies Inc.; Toronto; Ibrido; CAD 109.000 - 202.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible benefits plan

Office/virtual hybrid

Pension and share purchase programs

Vacation time

Descrizione del lavoro

TELUS Health’s Payor and Provider Solutions team seeks a Manager, Client Project Management to lead a skilled group of PMs, drive client onboarding, and set delivery standards across Payvider operations. You’ll partner with stakeholders, report to the Director of Business Readiness & Implementation, and ensure high customer satisfaction through predictable project delivery.

You bring 5–10 years leading enterprise client programs, a Bachelor’s in information systems, health sciences, business, or

Competenze

• Proven experience leading and mentoring a team of project management professionals in an enterprise environment.
• 5-10 years of progressive leadership experience managing complex client implementation programs and cross-functional teams.
• Bachelor’s degree in Information Systems, Health Sciences, Business Administration, or equivalent practical experience.
• Expertise in program and project management methodologies, establishing project delivery standards, governance, and resource allocation models.
• Strong analytical, problem-solving, and decision-making skills with a track record of driving operational readiness and business efficiency.
• Demonstrated success in cross-functional stakeholder management, collaborating with Sales, Product Management, Data Migration, and Customer Success leaders.
• Exceptional executive presentation, communication, and interpersonal skills to articulate project health and risk management effectively.
• Customer-centric mindset with demonstrated experience managing executive client relationships and onboarding expectations.
• Self-directed leader who thrives in fast-paced environments, fostering continuous learning and high team performance.

Mansioni

• Oversee client project management operations for Payvider solutions, ensuring successful end-to-end implementation and alignment with client specifications and strategic timelines.
• Lead, coach, and support a team of Client Project Managers, fostering continuous learning and high performance in managing complex client engagements.
• Establish and refine project delivery frameworks in alignment with our Program Management standards, utilizing standardized templates, and reporting standards across the Business Readiness and Implementation function.
• Manage project intake, allocation, and workload distribution across the client project management team to optimize resources and meet client deliverables efficiently.
• Provide executive visibility into implementation progress, operational risks, and key performance indicators to ensure cross-functional alignment and client satisfaction.
• Directly leads, coaches, and supports a high-performing team of Client Project Managers, setting clear performance expectations and supporting ongoing career growth.
• Partnership with national peers to share best practices, align delivery strategies, and optimize cross-regional resourcing.
• Establishes governance, standardized frameworks, and reporting protocols across all Payvider implementation projects.
• Collaborates with Sales, Product Management, Data Migration, and Customer Success leaders to remove blockers and ensure seamless handoffs.
• Tracks key performance indicators and provides executive visibility into project health, resource utilization, and client onboarding success.

Conoscenze

Team leadership

Mentorship

Project management

Stakeholder management

Communication

Bilingual English/French

Formazione

Bachelor’s degree in Information Systems, Health Sciences, Business Administration, or equivalent

Descrizione del lavoro

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Manager, Client Project Management - TELUS Health Payvider

Location:

Toronto, ON, CA, M5J 2V5 Montréal, QC, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Here’s the impact you’ll make and what we’ll accomplish together

You’ll be joining TELUS Health’s Payor and Provider Solutions team to contribute to the growth of our strategic business initiatives and programs. You are a highly motivated self-starter with an engaging style, consistently advocating for our customers’ needs. You will form partnerships with various stakeholders and members of our team. As such, you must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment and delivering excellence.

As the Manager, Client Project Management on the Payvider Operations Business Readiness and Implementation team, you will report directly to the Director of Business Readiness & Implementation and lead a team of project management professionals. You will oversee client implementation projects, establishing project delivery standards, governance, and resource allocation. Your leadership will ensure seamless onboarding, high customer satisfaction, and predictable project delivery across the Payvider Operations portfolio.

What you will do

Client Onboarding & Project Delivery: Oversee client project management operations for Payvider solutions, ensuring successful end-to-end implementation and alignment with client specifications and strategic timelines

Team Leadership & Mentorship: Lead, coach, and support a team of Client Project Managers, fostering continuous learning and high performance in managing complex client engagements

Governance & Delivery Standards: Establish and refine project delivery frameworks in alignment with our Program Management standards, utilizing standardized templates, and reporting standards across the Business Readiness and Implementation function

Resource & Capacity Management: Manage project intake, allocation, and workload distribution across the client project management team to optimize resources and meet client deliverables efficiently

Executive Reporting & Stakeholder Management: Provide executive visibility into implementation progress, operational risks, and key performance indicators to ensure cross-functional alignment and client satisfaction

Where you will focus

Team Leadership & Performance Excellence: Directly lead, mentor, and empower a high-performing team of project managers. Establish clear accountability, support professional growth, and optimize workload distribution to successfully drive forward project assignments across our business portfolio

National Cross-Functional Collaboration: Partner closely with peer Manager, Client Project Management roles at the national level to foster strong team collaboration, ensure customer success, and optimize resource allocation in support of overall product delivery needs

Strategic Execution & Resource Allocation: Align team capacity and skills with key business assignments. Establish robust governance, resource allocation models, and tracking mechanisms that enable predictable, high-quality delivery across all client implementation workstreams

Cross-Functional Alignment & Operational Delivery: Lead cross-functional collaboration with Sales, Product Management, Data Migration, and Customer Success to remove operational roadblocks, streamline handoffs, and accelerate assignment execution

Continuous Improvement & Delivery Standards: Drive continuous improvement initiatives across the team by standardizing implementation frameworks, refining best practices, and implementing metrics-driven feedback loops to enhance delivery efficiency and client outcomes

Priority Management & Team Capacity Planning: Evaluate and prioritize incoming project assignments based on strategic impact and team bandwidth, maintaining a sustainable delivery cadence while ensuring high-priority business initiatives are executed on schedule

Performance Metrics & Executive Reporting: Establish key performance indicators to monitor team throughput, project delivery quality, and resource utilization. Provide executive visibility and actionable insights on project health and team achievements

Team Leadership & Mentorship: Directly leads, coaches, and supports a high-performing team of Client Project Managers, setting clear performance expectations and supporting ongoing career growth

National Peer Collaboration: Partners closely with peer Client Project Management Managers across the country to share best practices, align delivery strategies, and optimize cross-regional resourcing

Governance & Delivery Standards: Establishes and enforces robust client project management governance, standardized frameworks, and reporting protocols across all Payvider implementation projects

Resource Allocation & Capacity Planning: Manages project intake and balances workload distribution across the team to maintain high operational performance and predictable delivery cadence

Cross-Functional Integration: Collaborates with Sales, Product Management, Data Migration, and Customer Success leaders to remove operational blockers and ensure seamless implementation handoffs

Executive Reporting & Oversight: Tracks key performance indicators and provides clear executive visibility into project health, resource utilization, and overall customer onboarding success

Qualifications

You’re the missing piece of the puzzle…

Proven experience leading and mentoring a team of project management professionals in an enterprise environment

5-10 years of progressive leadership experience managing complex client implementation programs and cross-functional teams

Bachelor’s degree in Information Systems, Health Sciences, Business Administration, or equivalent practical experience

Expertise in program and project management methodologies, establishing project delivery standards, governance, and resource allocation models

Strong analytical, problem-solving, and decision-making skills with a track record of driving operational readiness and business efficiency

Demonstrated success in cross-functional stakeholder management, collaborating with Sales, Product Management, Data Migration, and Customer Success leaders

Exceptional executive presentation, communication, and interpersonal skills to articulate project health and risk management effectively

Customer-centric mindset with demonstrated experience managing executive client relationships and onboarding expectations

Self-directed leader who thrives in fast-paced environments, fostering continuous learning and high team performance

Project Management Professional (PMP) certification is considered an asset

Bilingual (English and French) is considered an asset

Salary Range: $109,000-$202,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.