Administrative Associate

Telus; Quebec; On-site; CAD 28,000 - 51,000; Full time

Benefits offered by this job

Employer pension plan

Group benefits from day one

3 weeks vacation

Wellness account $500–$700

Mental health support up to $5,000/yr

Discount on TELUS/Koodo plans

Job summary

Telus Health in Canada is seeking an Administrative Associate to join a dynamic clinic team. You will welcome clients, handle inquiries, process billing, and support daily operations with a focus on confidentiality and service excellence.

The role requires bilingual communication (French/English), basic MS Office skills, and at least one year of customer service experience. A professional appearance and punctuality are expected.

Qualifications

• High school diploma completed.
• Minimum of 1 year of customer service experience.
• Bilingualism (French and English), both spoken and written.
• Basic knowledge of MS Office (Outlook, Excel, Word).
• Excellent attention to detail and strong organizational skills.

Responsibilities

• Welcome clients in a professional and courteous manner.
• Answer internal phone calls.
• Process client billing.
• Balance and close the cash register at the end of the day.
• Manage appointments (confirmations, rescheduling, cancellations).
• Collaborate with the Coordinator to ensure smooth daily operations.
• Respond to client inquiries and help minimize wait times.
• Open and/or close the clinic reception area.
• Participate in month-end reconciliation activities.
• Maintain the appearance, cleanliness, and inventory of the service area.
• Provide administrative support and coverage as needed.
• Perform any other related duties as assigned.

Skills

Customer service

French-English bilingual

Attention to detail

Organizational skills

Professionalism

Discretion

Confidentiality

Punctuality

Stress management

Task prioritization

Education

High school diploma

Tools

MS Office

Outlook

Excel

Word

Job description

Select how often (in days) to receive an alert:

Employment Status: Permanent, Full-Time (37.5 hours/week)

Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 7:00 p.m., depending on operational needs).

*Please note that there will be approximately two evening shifts per month; therefore, the schedule will be primarily daytime.

Join Our Team

Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.

Why Join TELUS Health?

• Employer-matched pension plan available from day one
• Group benefits plan available from day one
• 3 weeks of vacation and 3 wellness days per year (paid time off)
• Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more
• Up to $5,000 per year for mental health support
• 40% discount on TELUS and Koodo mobile plans
• And much more

What You'll Do

• Welcome clients in a professional and courteous manner
• Answer internal phone calls
• Process client billing
• Balance and close the cash register at the end of the day
• Manage appointments (confirmations, rescheduling, cancellations)
• Collaborate with the Coordinator to ensure smooth daily operations
• Respond to client inquiries and help minimize wait times
• Open and/or close the clinic reception area
• Participate in month-end reconciliation activities
• Maintain the appearance, cleanliness, and inventory of the service area
• Provide administrative support and coverage as needed
• Perform any other related duties as assigned

Qualifications

What You Bring

• High school diploma completed
• Minimum of 1 year of customer service experience
• Bilingualism (French and English), both spoken and written
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Excellent attention to detail and strong organizational skills
• Knowledge of medical terminology (asset)
• Professionalism, courtesy, and discretion
• Ability to work efficiently while maintaining confidentiality
• Punctuality and reliability
• Strong stress management and prioritization skills
• Ability to manage multiple tasks simultaneously
• Professional and polished appearance

Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.