Business Analyst II (Learning Specialist)

Intello Technologies Inc.; Montreal; Hybrid; CAD 57,000 - 105,000; Full time

Benefits offered by this job

Minimum 3 weeks vacation

Flexible benefits plan

Pension and share purchase programs

Job summary

TELUS Health is seeking a Business Analyst II (Learning Specialist) in Montréal, QC. You will design and deliver training for health solutions and EMR software, write clear documentation, and map learning paths to ensure effective knowledge transfer.

Fluent French and English, strong analytical skills, and the ability to work across clinical and IT teams are essential. The role supports flexible in-office/remote work with competitive pay, vacation, and a comprehensive benefits plan.

Qualifications

• Ability to write clear, concise and effective training docs
• Proficiency in tools for design and delivery of virtual training
• Ability to design learning paths and evaluate knowledge transfer
• Strong autonomy and ability to work without direct supervision
• Proficiency in virtual collaboration and remote project management tools
• Ability to manage changing priorities with great attention to detail
• Excellent time management and adherence to deadlines in a decentralized environment
• Experience with healthcare software applications and EMR

Responsibilities

• Design and deliver training for health solutions and EMR software
• Write clear training materials and documentation
• Map learning paths and evaluate knowledge transfer
• Collaborate with clinicians, IT and stakeholders across a national scope

Skills

Bilingual

Communication

Training documentation

Analytical thinking

Problem solving

Virtual collaboration tools

Time management

Autonomy

Project management tools

Office & modeling tools

Salesforce knowledge

Healthcare domain knowledge

Education

University degree

Tools

Salesforce

Inspire planner

Google Suite

Google Meet

Webex

Job description

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Business Analyst II (Learning Specialist)

Location: Montréal, QC, CA, H3B 1S6

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Required knowledge, skills and abilities

Communication and Interpersonal Skills

Bilingualism required (French, English)

Excellent verbal and written communication, facilitation, and interpersonal skills

Ability to empathize to identify client needs and adapt to diverse client bases

Positively manage change with clinic users

Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals

Business Analysis and Healthcare Expertise

In-depth knowledge of clinic work streams and consulting approach capability

Strong analytical mind, ability to synthesize, and decision-making skills

Excellent complex problem-solving ability

Qualifications

Training and Pedagogy Expertise

Ability to write clear, concise and effective training Docs

Proficiency in technological tools for the design and delivery of virtual training

Ability to design learning paths and evaluate knowledge transfer

Organization and Work Mode (Remote Work)

Strong autonomy, personal discipline, and ability to work without direct supervision

Proficiency in virtual collaboration and remote project management tools (e.g., Google Meet, Webex)

Ability to manage changing priorities with great attention to detail

Excellent time management and adherence to deadlines in a decentralized environment

Tools and Training

Advanced proficiency in office and modeling tools (creation of work stream diagrams, technical Docs)

University degree in a related field or equivalent experience

Knowledge of Salesforce, Inspire planner, Google Suite and other platforms

Great-to-haves

Experience in nursing, healthcare management or project management

Certification or concrete experience in instructional design

Experience with healthcare software applications and use of a certified EMR

Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $57,000-$105,000

Performance Bonus or Sales Incentive Plan: 10%

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And so on ...

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.