Clinic Receptionist, full-time, maternity leave coverage (CCNM - Toronto Campus)

CCNM; Toronto; On-site; CAD 35,000 - 43,000; Full time

Job summary

CCNM – Toronto Campus is seeking a full-time Clinic Receptionist for maternity leave coverage. The role is on-site, supporting Clinic Services, CCNM Integrative Cancer Center (ICC), and Community Health Centres.

You will be the first point of contact for patients, interns, and naturopathic doctors, handling calls, emails, appointments, and billing in a courteous, efficient manner. Hours may include evenings and Saturdays; on-site presence is required.

Qualifications

• Experience in a customer service environment
• Knowledge of office management systems and procedures
• Proficiency in MS Office (Outlook, Excel and Word)
• Strong verbal and written communication skills
• Strong organizational and detail-oriented skills

Responsibilities

• Answer and direct calls; check voicemail and respond to messages
• Write and distribute email correspondence; organize and schedule appointments
• Maintain patient relations and collect fees for services rendered
• Support maintenance of electronic health records
• Provide support to student interns and naturopathic doctors
• Perform additional administrative tasks as needed

Skills

Customer service

Office procedures

MS Office

Multi-tasking

Interpersonal skills

Tools

MS Outlook

Excel

Word

Job description

Clinic Receptionist, full-time, maternity leave coverage (CCNM - Toronto Campus)

Available: November 2026 - January 2028

Full-Time Clinic Receptionist to support the operations of Clinic Services. Situated on site, within the Schad Naturopathic Clinic, you will support the Schad Naturopathic Clinic, CCNM Integrative Cancer Center (ICC), and our shifts within the Community Health Centres (CHC's).

The successful candidate will be reporting to the Clinic Operations Coordinator, acting as the first point of contact for all patients, student interns, and naturopathic doctors. This person will provide a friendly and invitational atmosphere online through remote work or onsite at reception to ensure that everyone is attended to in a pleasant and efficient manner. Working in a team environment you will: answer and direct calls; check voicemail and respond to messages in a timely fashion; write and distribute email correspondence; organize and schedule appointments; maintain patient relations; collect fees for services rendered; support the maintenance and up keep of our electronic health records. Provide support to both student interns and naturopathic doctors in different areas of their clinical work. Additional clinical administrative tasks may be assigned by the supervisor as needed.

Please note these positions could have non-traditional working hours including evenings and Saturdays. The successful candidate must be flexible and be able to work within the clinic’s operating hours (Mondays to Friday, 7:30 a.m. to 7:30 p.m. and Saturdays, 8 a.m. to 4 p.m.).

This position requires you to be on-site.

Qualifications

• Experience working in a customer service environment, and/or experience in a medical clinic
• Knowledge of office management systems and procedures
• Proficiency in MS Office (particularly in MS Outlook, Excel and Word)
• Team player with exceptional interpersonal skills and superior customer service skills
• Superior verbal and written communication skills
• Strong organizational skills and detail-oriented
• Strong ability to multi-task in a dynamic, fast-paced environment
• Experience working in an educational environment is an asset

The starting salary for this role is $39,020.00 annually. If you are selected to move forward in our recruitment process, a recruiter will be able to discuss additional details of our compensation package.

We use an applicant tracking system (ATS) that may use automated tools to support the screening and review of applications. Hiring decisions are made by our recruitment team.

This job posting reflects an existing position that is currently vacant.

The Canadian College of Naturopathic Medicine (CCNM), established in 1978, is Canada's premier, pan-Canadian academic institution for education and research in naturopathic medicine. CCNM has two campuses, one in Toronto and another in the Metro Vancouver area known as the Boucher Campus. Its graduates are eligible to write the licensing examinations for all regulated jurisdictions in Canada and the United States to become naturopathic doctors. The College provides an attractive work environment for those who value good health and who enjoy working in a positive creative atmosphere.

CCNM welcomes individuals who have demonstrated commitment to upholding the values of equity, diversity, and inclusion and will partner with us in expanding our EDI capacity. We encourage applications from equity-deserving groups, including Indigenous Peoples, Black-identified persons, other racialized persons, persons with disabilities and those who identify as women and/or LGBTQ2SIA+.

CCNM is committed to accommodating applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please advise the Human Resources department if you require accommodation at any stage of the recruitment process. This document can be made available in an alternate format upon request.