Business Operations Manager

Rippling, Inc.; Montreal; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Culture & people-first environment

Job summary

CPP Clinics is seeking a dynamic Business Operations Manager to oversee daily operations across its medspas. The role emphasizes P&L oversight, strategic planning, and leadership to enhance patient experiences and operational efficiency.

The ideal candidate has 5+ years in healthcare or cosmetic operations, with strong financial steering, regulatory understanding, and a collaborative leadership style to drive a high-performing, patient-centric culture.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or related field; MBA or advanced degree preferred.
• Minimum of 5 years in operations management within healthcare or cosmetics industries.
• Proven P&L management with strong financial statement and budgeting knowledge.
• Exceptional leadership and team management capabilities.
• Excellent communication and interpersonal skills with diverse stakeholders.
• Strong analytical and problem-solving abilities focused on process optimization.

Responsibilities

• Oversee clinic P&L statements for facilities generating multi-million dollars in revenue.
• Develop clinic data packs and identify growth drivers for strategic decisions.
• Conduct monthly business reviews to assess financial performance and implement corrective actions.
• Lead and mentor practice managers through transformation initiatives.
• Facilitate weekly meetings with practice managers to align goals and share best practices.

Skills

P&L management

Strategic planning

Financial performance reporting

Coaching and leadership

Communication

Analytical thinking

Regulatory compliance

Education

Bachelor’s degree in Business Administration or Healthcare Management

MBA or advanced degree preferred

Job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

We are seeking a dynamic and experienced Business Operations Manager to oversee and optimize the daily operations of our practices. The ideal candidate will have a robust background in business management within the healthcare or cosmetic industry, exceptional leadership abilities, and a passion for enhancing patient experiences.

Key Responsibilities:

• P&L Management: Oversee the profit and loss statements of clinics generating approximately $100M+ in revenue. This includes maximizing profits and minimizing expenses by analyzing financial data to identify patterns and areas for improvement.
• Strategic Planning: Develop comprehensive clinic data packs and identify key growth drivers to inform strategic decisions and drive business expansion.
• Financial Performance Reporting: Conduct monthly business reviews to assess financial performance, identify trends, and implement corrective actions as necessary.
• Coaching and Leadership: Lead, mentor, and develop practice managers throughout transformation initiatives, fostering a collaborative and patient-centric culture.
• Communications: Facilitate weekly synchronization meetings with practice managers to ensure alignment on goals, share best practices, and address operational challenges.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; MBA or relevant advanced degree preferred.
• A minimum of 5 years of experience in business operations management, preferably within the healthcare or cosmetic industry.
• Proven experience in managing P&L, with a strong understanding of financial statements and budgeting processes.
• Exceptional leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, capable of building relationships with diverse stakeholders.
• Strong analytical and problem-solving abilities with a focus on process optimization.
• Solid understanding of healthcare regulations and compliance standards.
• Ability to travel as needed.
• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.