Clinic Flow Coordinator

Medcan Health Management Inc.; Toronto; On-site; CAD 48,000 - 66,000; Full time

Job summary

Medcan Health Management Inc. is seeking a full-time Clinic Flow Coordinator in Toronto. You will monitor and facilitate client flow during YRC appointments, coordinate with staff for productive visits, and ensure outstanding service delivery from arrival to departure.

Ideal candidates have healthcare experience, strong organizational skills, and solid MS Office proficiency. This role runs Tue–Sat, with a daytime schedule at Medcan Toronto, 150 York St.

Qualifications

• Prior experience in a similar role or at least 1 year in healthcare.
• Education in health or related discipline is an asset.
• Strong organization and time management.
• Excellent verbal and written communication skills.
• Intermediate level in MS Office.

Responsibilities

• Manage in-clinic or virtual flow during client’s YRC/Specialty Clinic visit.
• Coordinate with staff to ensure productive visits with excellent service.
• Welcome and guide clients, check in/out of YRC appointments.
• Ensure clients receive maximum value time during visit.
• Respond to client issues and inquiries; foster loyalty.
• Handle issues professionally in a fast-paced environment.
• Assist with Year Round Care line and communications.
• Perform other administrative duties as required.

Skills

client service

organization

time management

communication

attention to detail

Education

Health-related education

Tools

MS Office

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!This job is for a current vacancy.The Role:Medcan is recruiting for a full-time Clinic Flow Coordinator. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of clients through the clinic during their YRC appointments.What You'll Do:Manage in-clinic or virtual flow during client’s YRC/Specialty Clinic visitCoordinate with staff to ensure the client’s visit is productive and effective with exceptional service deliveryWelcome and greet clients, guide clients throughout their visit and check clients in and out of their YRC appointmentsEnsure clients receive maximum value time during their visitEnsure compliance with all service metricsRespond to client issues and enquiriesFoster client loyalty by creating a memorable experienceHandle client issues in a positive and professional mannerProblem solve in a fast-paced environmentAssist with Year Round Care line phone linesAssist with Responding to all communications including e-mails and phone calls regarding patient inquiriesOther administrative duties as requiredWhat You'll Need:Prior experience in similar role, or minimum of 1 year of healthcare experienceEducation in health or a related discipline is an assetStrong organization and time managementExcellent verbal and written communication skillsIntermediate level in MS OfficeThis is a full-time position, working Tuesday to Saturday at Medcan Toronto located at 150 York St. Hours of operation Tuesday to Friday at 10:30-7pm, and Saturdays 8:30-5pm.Position Pay Range$47,831.00 - $65,767.25 CAD annuallyPay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.Notice to Candidates: Recruitment FraudPlease note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at [e-mail] to verify the legitimacy of the communication.Diversity, Equity and Accessibility:Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.AI Use Disclosure – Opportunities at MedcanMedcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail] .