Receptionist/Clinic Flow Coordinator (Perm)

medcan; Markham; On-site; CAD 48,000 - 66,000; Full time

Job summary

Medcan is seeking a Front Desk Associate / Clinic Flow Coordinator for its Markham location. The full-time role focuses on patient flow, reception duties, and coordinating with clinic staff to ensure exceptional service.

The position involves greeting clients, processing payments, and maintaining a welcoming lounge area while supporting clinic operations and training activities as needed.

Qualifications

• Availability for Weekdays Monday to Friday shifts.
• Availability for Saturday shifts.
• Prior experience in a similar role.
• 2 years of healthcare experience is an asset.
• Education in health or related discipline is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Intermediate MS Office skills.
• Exceptional customer service skills.
• Ability to multitask.
• Ability to work well in a team environment.

Responsibilities

• Greet clients and guide them through their visit, checking in and out.
• Process payments for appointments and products.
• Coordinate with staff to ensure productive visits with excellent service.
• Maximize value of client time during their visit.
• Provide exemplary and engaging customer service.
• Interact with clients with discretion, professionalism, and accuracy.
• Escort patients to and from treatment rooms and waiting areas.
• Make reminder calls to clients.
• Provide coffee and beverages to clients in the lounge.
• Maintain lounge cleanliness and attend to clients.
• Manage wait times and update clients with appointment info.
• Open and close procedures including next-day prep.
• Respond to client issues and inquiries.
• Foster clinic loyalty by creating memorable experiences.
• Problem-solve in a fast-paced environment.
• Ensure compliance with service metrics.
• Administrative and physician support as required.

Skills

Client service

Communication skills

Organization

Multitasking

Teamwork

MS Office

Customer service

Education

Healthcare-related education

Job description

The Opportunity:

Medcan is recruiting for a full time Front Desk Associate / Clinic Flow Coordinator at our Markham location! The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year-Round Care clinic as well as coordinating with other clinic staff to ensure exceptional delivery of service.

Our Markham clinic will be located at 600 Cochrane Drive. The successful candidate will complete an initial two-week training program at our downtown Toronto location (150 York Street) and may be required to attend occasional training sessions there thereafter.

This is a full-time permanent position scheduled between Monday - Saturday during clinic hours of 8:30am - 5pm.

What You'll Do:

• Welcoming and greeting clients, guiding clients throughout their visit, and checking clients in and out of their appointments.
• Processing payments for appointments and products.
• Coordinate with staff to ensure the client's visit is productive and effective with exceptional service delivery.
• Ensure clients receive maximum value time during their visit.
• Providing exemplary and engaging customer service.
• Interact with Clients by using discretion, professionalism, and accuracy.
• Escorting patients to and from treatment rooms and waiting areas.
• Making reminder appointment calls to clients.
• Providing Coffee and Beverages to Clients in the lounge.
• Constantly maintaining the lounge and attending to clients.
• Managing wait times with clients and updating them with accurate information regarding their appointments.
• Open and close procedures including next-day preparation.
• Responding to all client issues and inquiries.
• Foster client/clinic loyalty by creating memorable experiences.
• Problem-solving in a fast-paced environment.
• Ensure compliance with all service metrics.
• Respond to client issues and inquiries.Administrative and Physician support as required

What You'll Need:

• Availability for weekdays Monday to Friday shifts
• Availability for Saturday shifts
• Prior experience in a similar role.
• Four Star Hotel or luxury spa experience is an asset.
• 2 years of healthcare experience is an asset.
• Education in health or a related discipline is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Intermediate level skills in MS Office.
• Exceptional customer service skills.
• Ability to multitask.
• Ability to work well in a team environment.
• Ability to foster relationships with other teams and practitioners.

Position Pay Range

$47,831.00 - $65,767.25 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure - Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan's values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recrui