Client Support Worker - Supportive Housing FT

WNHAC; Northwestern Ontario; On-site; CAD 55,000 - 66,000; Full time

Job summary

WNHAC invites applications for a Client Support Worker within the Supportive Housing Program. The role provides client-centered assistance, coordinating services, and supporting residents through planning and daily activities.

The position operates in a 24/7 setting with shift work, offering opportunities to engage in culturally informed care and referrals to partner organizations. Primary duties include supporting journey planning, coordinating case management, assisting with addiction and

Qualifications

• Minimum OSSD or equivalent.
• Demonstrated understanding of wholistic health and well-being; personal experience or knowledge of healing journey.

Responsibilities

• Support clients to participate in Journey Planning; identify goals and resources needed to reach outcomes.
• Coordinate case management needs; educate and build independence to seek resources and navigate the health care system.

Education

OSSD or equivalent

Job description

Client Support Worker (Supportive Housing)

Waasegiizhig Nanaandawe’iyewigamig provides wholistic, primary health care to Indigenous people in Kenora and surrounding First Nation communities through a range of options including prevention, assessment, diagnosis and treatment. Our client-centered, interprofessional teams include health professionals, educators and support workers representing both traditional Indigenous, and contemporary models of care and use medical and community development concepts.

The position supports the Supportive Housing Program which operates in a 24/7 format with shift work included in this position. Responsibilities include monitoring and supporting clients, preparing program materials, and assisting with group sessions which will often include outdoor and hands-on activities. This program will use a cultural approach to help people attain housing. With an Indigenous approach, cultural assessments, and medicine wheel teachings, we hope to guide and help those in our program through their healing journey by providing safe housing. The program will also provide referrals to partner organizations.

NOTE: Traditional practices involving burning sacred medicines including tobacco, sweetgrass, sage and cedar and other cultural protocols occur regularly within our work setting.

Qualifications:

• minimum OSSD or equivalent; some experience working in the health care field an asset;
• demonstrated understanding of wholistic health and well-being; personal experience or strong knowledge of the healing journey and abstinence from mind altering chemicals;
• demonstrated oral and written communication skills (including computer skills); excellent interpersonal skills to deal effectively with a wide variety of people;
• deep understanding and experience of Indigenous culture, values, and perspectives as well as traditional and contemporary health care practices, and wholistic health and wellbeing; ability to speak and understand Anishinaabemowin a definite asset;
• experience working in an Indigenous organization; understanding and/or willingness to learn of Indigenous culture and values;
• proof of immunization in compliance with policy requirements is mandatory;
• valid drivers’ license, own vehicle and willingness and ability to travel required;
• criminal records check and current drivers’ abstract required;
• commitment to ongoing training and professional development relevant to job requirements; and positive attitude and capacity to act as a healthy lifestyle role model

Primary Duties / Responsibilities:

• Support clients to participate in Journey Planning; identifying goals and exploring resources needed to reach their goals and outcomes.
• Coordination of case management needs; working closely with clients to educate and build independence to seek out resources and services and how to navigate the health care system to build capacity.
• Supporting clients with seeking out addiction services and mental health resources they may be interested in.
• Complete client intake and assist with accessing needed services, including health care, cultural supports, meals, and transportation.
• Support clients in a variety of ways such as role modeling, teachings, demonstrations and working alongside towards developing clients daily living skills.
• Work together as a team to maintain a safe, comfortable and clean facilities, and an adequate inventory of supplies.
• Prepare and complete documentation, including statistics and reports, to ensure appropriate accountability and effective communication.
• Other duties as required. In extenuating situations or in the event of an emergency, may be redeployed to ensure provision of essential services.

Salary: $55,402 - $66,153 with excellent benefits, including HOOPP pension plan. Salary is based on education and experience.

APPLICATION DEADLINE: Monday October 19, 2026

Client Support Worker

Email: [e-mail]

Website: WNHAC.org

Fax: [phone]

Phone: (888) MYWNHAC

We thank all applicants for their interest in this position; however, please note only those selected for an interview will be contacted. As an Indigenous employer we encourage First Nations, Inuit, and Metis applicants to apply. We welcome and encourage applications from people with disabilities and will provide accessibility accommodations as part of the application process upon request.