Client Support Worker - HART Hub Norwood

WNHAC; Kenora; On-site; CAD 40,000 - 48,000; Full time

Benefits offered by this job

HOOPP pension plan

Job summary

WNHAC seeks a Client Support Worker for the HART Hub in Norwood, Kenora, Ontario. The role operates on a 24/7 shift pattern, including weekends.

You will monitor clients, prepare program materials, and assist with group sessions, including outdoor and hands-on activities, while providing referrals to partner organizations. Qualifications include a minimum OSSD or equivalent; strong understanding of holistic health and Indigenous culture; excellent communication and computer skills; and valid

Qualifications

• Excellent interpersonal and communication skills to interact with diverse clients.
• Experience in health or social service settings is an asset.
• Ability to work in a culturally sensitive Indigenous context.

Responsibilities

• Support clients to participate in Journey Planning and identify resources to reach goals.
• Coordinate case management needs and educate clients to seek resources and navigate health care systems.
• Assist clients in accessing addiction services and mental health resources.
• Complete client intake and help access needed services including health care, cultural supports, meals and transportation.
• Model healthy living and support clients in developing daily living skills.
• Maintain safe, comfortable facilities and manage inventory of supplies.
• Prepare documentation including statistics and reports for accountability.
• May be redeployed to ensure essential services in emergencies.

Skills

Interpersonal skills

Oral and written communication

Computer skills

Education

OSSD or equivalent

Tools

Computer skills

Job description

Employment Opportunity - 21-month contract (existing position)

Client Support Worker (HART Hub - Norwood)

Waasegiizhig Nanaandawe’iyewigamig provides wholistic, primary health care to Indigenous people in Kenora and surrounding First Nation communities through a range of options including prevention, assessment, diagnosis and treatment. Our client-centered, interprofessional teams include health professionals, educators and support workers representing both traditional Indigenous, and contemporary models of care and use medical and community development concepts.

The Homelessness Addiction and Recovery Treatment (HART) Hub will offer a seamless continuum of care that integrates a culturally responsive care model and healing methods. This model is tailored to the needs of individuals who are experiencing homelessness, addiction and mental health designed to address the multifaceted needs of our communities, this approach ensures coordinated, compassionate, and evidence-based care as a way to support stability and long-term recovery.

The position will operate in a 24/7 format with shift work and weekends included. Responsibilities include monitoring and supporting clients, preparing program materials, and assisting with group sessions which will often include outdoor and hands-on activities. The program will also provide referrals to partner organizations.

NOTE: Traditional practices involving burning sacred medicines including tobacco, sweetgrass, sage and cedar and other cultural protocols occur regularly within our work setting.

Primary Duties / Responsibilities

• Support clients to participate in Journey Planning; identifying goals and exploring resources needed to reach their goals and outcomes.
• Coordination of case management needs; working closely with clients to educate and build independence to seek out resources and services and how to navigate the health care system to build capacity.
• Supporting clients with seeking out addiction services and mental health resources they may be interested in.
• Complete client intake and assist with accessing needed services, including health care, cultural supports, meals, and transportation.
• Support clients in a variety of ways such as role modeling, teachings, demonstrations and working alongside towards developing clients daily living skills.
• Work together as a team to maintain a safe, comfortable and clean facilities, and an adequate inventory of Supplies
• Prepare and complete documentation, including statistics and reports, to ensure appropriate accountability and effective communication.
• Other duties as required. In extenuating situations or in the event of an emergency, may be redeployed toensure provision of essential services

Qualifications

• minimum OSSD or equivalent; some experience working in the health care field an asset;
• demonstrated understanding of wholistic health and well-being; personal experience or strong knowledge of the healing journey and abstinence from mind altering chemicals;
• demonstrated oral and written communication skills (including computer skills); excellent interpersonal skills to deal effectively with a wide variety of people;
• deep understanding and experience of Indigenous culture, values, and perspectives as well as traditional and contemporary health care practices, and wholistic health and wellbeing; ability to speak and understand Anishinaabemowin a definite asset;
• experience working in an Indigenous organization; understanding and/or willingness to learn of Indigenous culture and values;
• proof of immunization in compliance with policy requirements is mandatory;
• valid drivers’ license, own vehicle and willingness and ability to travel required;
• criminal records check and current drivers’ abstract required;
• commitment to ongoing training and professional development relevant to job requirements; and positive attitude and capacity to act as a healthy lifestyle role model

Salary

$28.98-$34.60 per hour with excellent benefits, including HOOPP pension plan. Salary is based on education and experience.

APPLICATION DEADLINE: Friday October 9, 2026

Client Support Worker (HART)

Email: [e-mail]

Website: WNHAC.org

Fax: [phone]

Phone: (888) MYWNHAC

We thank all applicants for their interest in this position; however, please note only those selected for an interview will be contacted. As an Indigenous employer we encourage First Nations, Inuit, and Metis applicants to apply. We welcome and encourage applications from people with disabilities and will provide accessibility accommodations as part of the application process upon request.