Client Support Specialist

CareerHelix Ltd; Lethbridge; Remote; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling options

Comprehensive training and onboarding

Competitive compensation package

Career growth opportunities

Supportive virtual team culture

Professional skill development

Opportunities for advancement

Job summary

CareerHelix Ltd. is seeking a dedicated Client Support Specialist to deliver responsive assistance and build strong relationships with clients through effective communication.

You will handle client interactions, document service requests, and collaborate with internal teams to resolve concerns efficiently, contributing to satisfaction and timely solutions for customers in a fully remote setup.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle challenging conversations professionally.
• Experience in customer service or related roles preferred.
• Familiarity with CRM systems is an advantage.
• Remote work readiness with dependable internet.

Responsibilities

• Respond to client enquiries through phone, email, chat, and digital platforms.
• Provide accurate guidance and support based on client needs.
• Record client interactions and update support systems.
• Escalate complex issues to appropriate teams when necessary.
• Follow customer support procedures and service guidelines.
• Maintain clear and timely communication with clients.
• Identify recurring issues and recommend service improvements.
• Manage multiple client requests while meeting response targets.
• Support customer retention through excellent service delivery.

Skills

Communication skills

Customer service mindset

Problem-solving

Multitasking

Remote work readiness

Attention to detail

Reliable internet

Education

High school diploma or equivalent

Tools

CRM systems

Helpdesk software

Job description

We are looking for a dedicated Client Support Specialist to deliver responsive assistance and build strong relationships with clients through effective communication and problem resolution. This position is suited for individuals who enjoy helping others, managing enquiries, and ensuring customers receive reliable and professional support.

The successful candidate will handle client interactions, provide accurate information, document service requests, and collaborate with internal teams to resolve concerns efficiently. You will contribute to client satisfaction by delivering timely solutions, maintaining service standards, and creating positive experiences throughout every interaction.

Key Responsibilities:

• Respond to client enquiries through phone, email, chat, and digital platforms.
• Provide accurate guidance and support based on client needs.
• Resolve customer concerns while maintaining a professional approach.
• Record client interactions and update support systems.
• Escalate complex issues to appropriate teams when necessary.
• Follow customer support procedures and service guidelines.
• Maintain clear and timely communication with clients.
• Identify recurring issues and recommend service improvements.
• Manage multiple client requests while meeting response targets.
• Support customer retention through excellent service delivery.

Requirements:

• Strong verbal and written communication skills.
• Excellent customer service mindset.
• Ability to handle challenging conversations professionally.
• Strong problem-solving and decision-making abilities.
• Comfortable using customer support software and digital platforms.
• Ability to manage multiple priorities.
• Strong attention to detail.
• Reliable internet connection and remote workspace.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service, client support, administration, or related roles preferred.
• Familiarity with CRM systems is an advantage.
• Candidates with strong communication skills and willingness to learn are encouraged to apply.

Benefits:

• Fully remote work environment.
• Flexible scheduling options.
• Comprehensive training and onboarding.
• Competitive compensation package.
• Career growth opportunities.
• Supportive virtual team culture.
• Professional skill development.
• Opportunities for advancement.

Equal Opportunity Statement:

We are committed to creating a workplace where every individual is treated fairly and has the opportunity to succeed. We welcome qualified candidates from diverse backgrounds and make employment decisions based on skills, qualifications, experience, and business needs without discrimination based on race, colour, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.