Client Care Specialist (Remote)

American Income Life: AO; Calgary; Remote; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Full Benefits Package

Remote Flexibility

Growth Opportunities

Performance Incentives

Supportive Culture

Job summary

A leading financial services company in Calgary is looking for a client service professional to guide families through benefit options. The role focuses on clear communication and documentation while building lasting client relationships. Ideal candidates will have strong communication skills and experience in customer service. The position offers remote flexibility, a full benefits package including dental coverage, and opportunities for growth in a supportive culture.

Qualifications

• Legally authorized to work in Canada.
• 1+ year of experience in customer service, administrative, or client-facing roles preferred.

Responsibilities

• Serve as the main point of contact for families.
• Present benefit programs clearly through virtual meetings.
• Complete and maintain accurate, compliant documentation.
• Build lasting client relationships through ongoing follow-up.
• Collaborate with your team to enhance processes and client experience.

Skills

Strong communication skills, both written and verbal

Highly organized with strong attention to detail

Ability to adapt in a fast-paced, remote environment

Problem-solving mindset

Team-oriented with a collaborative attitude

Education

High school diploma or equivalent

Post-secondary education (asset)

Job description

About the Opportunity

We work alongside unions, credit unions, and associations across Canada, helping their members access long-term benefit programs designed to protect their families. Our mission is centered on supporting working households and making sure families have the coverage they need for the future.

What You'll Be Doing

In this role, you'll serve as the main point of contact for families, guiding them through their benefit options with clarity and professionalism. Your day-to-day will include:

• Presenting benefit programs clearly through virtual meetings (Zoom)
• Completing and maintaining accurate, compliant documentation
• Building lasting client relationships through ongoing follow-up
• Collaborating with your team to enhance processes and client experience

Requirements

• Legally authorized to work in Canada
• High school diploma or equivalent (post-secondary education is an asset)
• 1+ year of experience in customer service, administrative, or client-facing roles preferred

Core Skills

• Strong communication skills, both written and verbal
• Highly organized with strong attention to detail
• Ability to adapt in a fast-paced, remote environment
• Problem-solving mindset with a proactive approach
• Team-oriented with a collaborative attitude

What We Offer

• Full Benefits Package – including dental, prescriptions, travel coverage, and more
• Remote Flexibility – work from home with a schedule that fits your lifestyle
• Growth Opportunities – structured training with clear advancement paths
• Performance Incentives – bonuses and company-sponsored trips
• Supportive Culture – a positive, inclusive environment where your work is recognized