Client Support Coordinator - Hybrid Virtual Banking

Business Development Bank of Canada; Montreal (administrative region); Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Business Development Bank of Canada (BDC) is seeking a Client Support Coordinator for its Virtual Business Centre. The role delivers high-quality administrative and client support to Canadian entrepreneurs, handling inquiries, documentation, and follow-ups in a virtual team setting.

You will respond to basic inquiries, perform routine administrative tasks, and maintain accurate client files while collaborating with colleagues to ensure exceptional service levels in a hybrid work model.

Qualifications

• College diploma in Office Administration or bachelor’s degree in Business Administration.
• Minimum 3 years of experience in an administrative role.
• Excellent bilingual communication in French and English, both written and spoken.

Responsibilities

• Provide high-quality administrative and client support to Virtual Business Centre clients across Canada.
• Respond to client inquiries and complete administrative tasks in a queue management system.
• Maintain accurate client information and documentation; follow up as required.

Skills

Bilingual (FR/EN)

Client service

Active listening

Communication

Time management

Education

College diploma in Office Administration

Bachelor’s degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Business Development Bank of Canada (BDC) is seeking a Client Support Coordinator for its Virtual Business Centre. The role delivers high-quality administrative and client support to Canadian entrepreneurs, handling inquiries, documentation, and follow-ups in a virtual team setting.

You will respond to basic inquiries, perform routine administrative tasks, and maintain accurate client files while collaborating with colleagues to ensure exceptional service levels in a hybrid work model.