Client Support Coordinator - Hybrid & Virtual Banking

BDC; Boucherville; Hybrid; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Employee Savings and Investment Plan

Defined Benefit Pension Plan

Wellness and health care spending

Five personal days

Hybrid work model

Learning and development opportunities

Job summary

BDC is seeking a Client Support Coordinator for its Virtual Business Centre. You will deliver high-quality administrative and client support to Canadian clients, respond to inquiries, maintain documentation, and collaborate with a virtual team.

The role emphasizes accuracy, responsiveness, and adherence to policies in a hybrid work setting. Requirements include a college diploma or bachelor’s degree, a minimum of 3 years in administration, and fluent French and English.

Qualifications

• 3+ years of experience in an administrative role.
• Excellent bilingual communication in French and English, written and spoken.
• Strong Microsoft Office skills and documentation management.
• Ability to organize, prioritize, and meet deadlines in a fast-paced environment.

Responsibilities

• Provide high-quality client service and respond to inquiries in a virtual environment.
• Complete administrative tasks and maintain accurate client information.
• Follow policies and processes and escalate complex requests appropriately.
• Collaborate within a virtual team and manage follow-ups efficiently.

Skills

Bilingual FR/EN

Active listening

Problem solving

Customer service mindset

Time management

Education

College diploma in Office Administration

Bachelor's degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

BDC is seeking a Client Support Coordinator for its Virtual Business Centre. You will deliver high-quality administrative and client support to Canadian clients, respond to inquiries, maintain documentation, and collaborate with a virtual team.

The role emphasizes accuracy, responsiveness, and adherence to policies in a hybrid work setting. Requirements include a college diploma or bachelor’s degree, a minimum of 3 years in administration, and fluent French and English.