Client Experience Coordinator (18‑Month Contract)

BDC; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

BDC in Canada is hiring a Client Support Coordinator to provide administrative, operational, and client service support to ensure an efficient client experience and smooth day-to-day operations.

You will work closely with internal teams and external clients, coordinating activities, maintaining accurate records, and supporting business processes in a fast-paced environment. At BDC, you can contribute to Canadian entrepreneurship while enjoying a hybrid work model.

Qualifications

• College diploma or bachelor’s degree in Business Administration, Finance, Commerce, Customer Service, or a related field, or equivalent combination of education and experience.
• Minimum 2 years of experience in customer service, client support, administrative coordination, banking, financial services, or a related environment.
• Experience managing client inquiries and maintaining professional client relationships.
• Experience coordinating administrative processes and maintaining accurate records.
• Proficiency with Microsoft Office applications, including Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience using customer relationship management (CRM) systems or similar business applications.
• Strong written and verbal communication skills in English.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• High attention to detail and accuracy in documentation and data entry.
• Ability to work collaboratively with internal stakeholders and external clients.
• Experience in banking, commercial banking, lending, financial services, or professional services environments.
• Knowledge of client onboarding, documentation management, or account administration processes.
• Experience with Workday, Microsoft Dynamics, or comparable CRM and enterprise systems.
• Experience supporting business development, account management, or client relationship teams.
• Knowledge of regulatory, compliance, or document control processes within a financial services environment.

Responsibilities

• Provide administrative, operational, and client service support to ensure an efficient client experience and smooth day-to-day business operations.
• Work closely with internal teams and external clients, coordinating activities, maintaining accurate records, and supporting business processes in a fast-paced environment.
• Maintain accurate client records, documentation, and data within designated systems and databases.
• Prepare, review, and process client-related documentation while ensuring completeness and accuracy.
• Monitor service requests and follow up with clients and internal stakeholders to ensure timely resolution.
• Support scheduling, meeting coordination, and business correspondence.
• Assist with reporting, file management, and operational workflow activities.
• Ensure compliance with organizational policies, procedures, and confidentiality requirements.

Skills

Customer service

Administrative coordination

Microsoft Office

CRM systems

Communication skills

Time management

Data entry

Team collaboration

Education

College diploma or bachelor’s degree in Business Administration, Finance, Commerce, Customer Service, or related field

Tools

Workday

Microsoft Dynamics

Job description

BDC in Canada is hiring a Client Support Coordinator to provide administrative, operational, and client service support to ensure an efficient client experience and smooth day-to-day operations.

You will work closely with internal teams and external clients, coordinating activities, maintaining accurate records, and supporting business processes in a fast-paced environment. At BDC, you can contribute to Canadian entrepreneurship while enjoying a hybrid work model.