Bilingual Virtual Client Support Coordinator

BDC; City of Moncton; Hybride; CAD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

BDC is hiring a Client Support Coordinator to deliver high-quality administrative and client support across Canada. You will respond to inquiries, complete administrative tasks, maintain documentation, and collaborate with a virtual team to ensure excellent service to Canadian entrepreneurs.

Ideal candidates bring a college diploma or a BA, 3+ years in an admin role, and fluent French and English. Proficiency in Word, Excel, and Outlook is required, with a strong focus on organization and

Qualifications

• College diploma in Office Administration or Bachelor's degree in Business Administration.
• Minimum 3 years of experience in an administrative role.
• Fluent in French and English, both written and spoken.
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to organize and prioritize multiple administrative tasks and maintain accurate information.
• Strong client-service orientation and problem-solving skills.
• Ability to work independently and as part of a virtual team.

Responsabilités

• Provide client service to Virtual Business Centre clients and escalate complex requests as needed.
• Respond promptly and professionally according to policies and processes.
• Complete administrative tasks using the queue management system and prepare correspondence.
• Maintain accurate client information and documentation and perform follow-ups.
• Prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Stay updated on policy and procedure changes and apply them accordingly.
• Collaborate within a virtual team while delivering work independently.

Connaissances

Client service

Organizational skills

Communication (bilingual)

Independent & collaborative work

Formation

College diploma in Office Administration

Bachelor's degree in Business Administration

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

BDC is hiring a Client Support Coordinator to deliver high-quality administrative and client support across Canada. You will respond to inquiries, complete administrative tasks, maintain documentation, and collaborate with a virtual team to ensure excellent service to Canadian entrepreneurs.

Ideal candidates bring a college diploma or a BA, 3+ years in an admin role, and fluent French and English. Proficiency in Word, Excel, and Outlook is required, with a strong focus on organization and