CLIENT SUPPORT COORDINATOR, VIRTUAL BUSINESS CENTRE - Across Canada

BDC; Toronto; Hybrid; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Employee Savings & Investment Plan

Defined Benefit Pension Plan

Wellness & health care spending

Paid vacation

Personal days

Hybrid work model

Learning & development

Job summary

BDC's Virtual Business Centre delivers high-quality administrative and client support to Canadian entrepreneurs from across the country. The role emphasizes accurate documentation, timely responses, and efficient tasks management in a collaborative virtual team.

Required are a college diploma or bachelor’s degree, 3+ years in admin roles, strong MS Office skills, and bilingual English/French communication, with the ability to work in a hybrid in-office/virtual setup.

Qualifications

• College diploma in Office Administration or Bachelor's degree in Business Administration.
• Minimum of 3 years in an administrative role.
• Bilingual communication in French and English, both written and spoken.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Respond to client inquiries and escalate complex requests as needed.
• Respond promptly and professionally following policies and processes.
• Complete administrative tasks via queue management and prepare correspondence.
• Maintain accurate client information and documentation and perform follow-ups.
• Prioritize multiple tasks and meet tight deadlines in a fast-paced environment.
• Stay current on changes to policies and procedures and collaborate within a virtual team.
• Contribute to an inclusive, diverse workplace and work effectively in a hybrid environment.

Skills

Bilingual French & English

Customer service

Organizational skills

Education

College diploma in Office Administration or Bachelor's in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We Are Banking At Another Level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC As Your Employer Also Means

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

Position Overview

As a Client Support Coordinator in BDC's Virtual Business Centre, you will provide high-quality administrative and client support to clients across Canada. BDC is the only bank dedicated exclusively to Canadian entrepreneurs, supporting the growth of small and medium-sized businesses across Canada. You will respond to client inquiries, complete administrative activities, maintain accurate documentation, and collaborate with colleagues in a virtual team environment. Your work contributes directly to the service provided to Canadian businesses.

Challenges to be met

• Provide client service to Virtual Business Centre clients by responding to basic inquiries and escalating more complex requests to the appropriate team members.
• Respond to clients promptly and professionally while following established policies, procedures, and processes.
• Complete administrative tasks through a queue management system, including preparing correspondence according to established processes.
• Maintain accurate client information and documentation and complete required follow-ups.
• Prioritize multiple administrative activities and meet deadlines in a fast-paced environment to maintain established service standards.
• Stay current on changes to policies, standardized procedures, and processes.
• Collaborate effectively within a virtual team while completing assigned work independently.
• At BDC, we value inclusion, equity, and diversity, and you can be yourself at work while contributing to the success of Canadian businesses.

What We Are Looking For

• Education: College diploma in Office Administration or bachelor's degree in Business Administration.
• Experience: Minimum of 3 years of experience in an administrative role.
• Bilingual communication: Excellent French and English, both written and spoken.
• Microsoft Office: Proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Ability to organize and prioritize multiple administrative tasks, maintain accurate information, manage documentation, and complete follow-ups.
• Demonstrated ability to provide client service through active listening and problem-solving.
• Ability to work independently and collaboratively within a virtual team environment.
• Ability to work effectively in a fast-paced environment and consistently meet deadlines.
• Ability to adapt to changes in policies, procedures, processes, and work activities.
• Ability to work in a hybrid environment, both in-office and virtually.

Preferred Qualifications

• Teamwork and collaborative approach.
• Flexibility and creativity in responding to changing work requirements.

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.