Client Success Specialist

myAbode; Toronto; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental & Vision benefits

Health Spending Account & Lifestyle

Growth-oriented environment

Casual, pet-friendly office

Job summary

myAbode in Canada is seeking a Client Success specialist for an 18-month maternity-leave contract. You will onboard new brokerage clients, train agents and staff, and resolve daily questions across rHome and our Digital Adoption Platform.

You’ll work with a small team, test features in staging, build a training library, and translate agent feedback into product decisions. This role rewards initiative and range.

Qualifications

• 3+ years in a customer-facing role with ownership of the outcome.
• Proven track record of turning bad experiences around and what you changed so it won’t repeat.
• You come with a proposed solution, not just a question.
• Project management instincts—onboarding or implementation with multiple moving parts.
• Strong written and verbal communication; can explain systems to non-technical people.
• Adapt quickly when priorities shift.

Responsibilities

• Onboard new brokerage clients end to end, from kickoff to agents and staff actually using the platform confidently.
• Handle roughly 10 tickets a day across two platforms, resolved properly and closed out.
• Train agents and staff for new and existing clients, live and async.
• Build training library with SOPs, videos, and manuals.
• Provide product feedback from staging before release and flag gaps for fixes.
• Represent the agent’s voice in internal conversations to influence product decisions.
• Identify recurring problems and fix root causes in product, process, or documentation.

Skills

Customer-facing experience

Project management

Communication skills

Solution-oriented

Job description

About Us

Buying or selling a home is one of the biggest decisions most people ever make. Thousands of Canadians trust Right at Home Realty, Property.ca, Condos.ca, and MrLoft.ca to help them make it, connecting buyers, sellers, renters, landlords, and agents at the right moment, with the right experience.

Behind every brokerage and marketplace sits myAbode’s transaction processing platform, handling 30,000+ deals a year across thousands of agents. We sit at the centre of how Canadian real estate actually works by delivering that same back office to brokerages across Canada.

myAbode is a young company with deep roots. We’re an AI-native team rebuilding the real estate back office from the ground up; reimagining the most complex, emotional, and consequential transaction in most people’s lives. The next era of real estate will run on new infrastructure, and we’re making sure it’s built in Canada, with the in-house expertise to back it.

Round13-backed, we offer the stability of an established company with the pace of a startup. We’re curious, we move fast, and we’re built for context switching. If you want to build something ambitious alongside genuinely smart people, in a space that’s ready for it, this is the place.

The Role

When an agent hits a wall in the middle of a deal, you are the person they reach. Client Success is the front door to our platform: you onboard new brokerage clients, train their agents and staff, and handle the questions, problems, and edge cases that come in every day across rHome and our Digital Adoption Platform. You are not reading from a script. You are the person who figures it out, fixes it, and then makes sure it stops happening.

You will report to our Client Success Team Lead and work alongside one other specialist on a small team covering thousands of agents and staff. Because the team is small, the scope is wide: you get first access to staging and dev environments to test features before agents see them, you build the training library that everyone else relies on, and you carry agent feedback into the rooms where product decisions get made. This is an 18-month contract covering a maternity leave. The pace is quick, and the first two months are a lot of learning at once. If you want a narrow queue and a settled playbook, this is not it. If you want range, ownership, and a direct line into how the product gets built, it is a strong 18 months.

What You’ll Own

• New brokerage clients going live: you own onboarding end to end, from kickoff to agents and staff actually using the platform confidently.
• The first-line inbound channel: roughly 10 tickets a day across two platforms, answered fast, resolved properly, and closed out so the same issue does not come back.
• Agent and staff training for new and existing clients, live and async, pitched at the level of the person in front of you.
• The training library: SOPs, videos, and manuals that people can find and follow without asking a follow-up question.
• Product feedback that actually lands: you test new features in staging before release and flag the gaps while there is still time to fix them.
• The agent’s voice in internal conversations, so platform decisions get made with the people using it in mind.
• Recurring problems, permanently: you spot the pattern behind the tickets and fix the root cause in the product, the process, or the documentation.

What We’re Looking For

• Around 3 years in a customer-facing role where you owned the outcome, not just the ticket. Concierge services, banking or credit card servicing, SaaS support, or client implementation all translate well here.
• A track record of turning bad experiences around. You can tell us about a customer who was genuinely upset and what you did about it, including what you changed so it would not repeat.
• You come with a proposed solution, not just a question. When something is unfamiliar, you dig into the resources first and show up with a recommendation.
• Project management instincts. You have run onboarding or implementation projects with several moving parts and kept them all on track.
• Strong written and verbal communication. You can explain a system to someone non-technical and write instructions they can follow on their own.
• You adapt quickly. Priorities shift here, and you can move with them without needing everything to settle first.

Nice to have

• Lone Wolf experience, even just the basics like setting up agent profiles.
• User testing, implementation, or QA experience on a software platform.
• Real estate or brokerage exposure. Helpful context, not a requirement.
• You already use AI tools in your daily work and can show us how.

Why myAbode

Real estate is ready for disruption and ready to be reimagined. The data exists. The intent exists. The technology exists. And we’re the team doing it.

We’re not just building software. We’re changing the most emotional, complex, and consequential transaction in most people’s lives, alongside some of the most talented, passionate, and genuinely excellent people we’ve ever worked with. A team that moves fast, thinks big, and cares deeply about getting it right. Flexible enough to change direction when the market demands it. Focused enough to go deep when it matters.

The industry is ready. The platform is ready. Are you?

What We Offer

• Competitive compensation commensurate with role and skill set
• Health, Dental & Vision benefits, plus a Health Spending Account & Lifestyle Spending Account
• A fast-paced, growth-oriented environment with the challenges and rewards that come with it
• A casual, pet-friendly office with fun social events

A Note on AI in Our Hiring Process

We use AI tools to support parts of our recruitment process, including resume screening, drafting job descriptions, generating interview questions, and transcription. It helps us move faster and focus more of our energy on the human parts of hiring that actually matter.

myAbode is an employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, veteran status, or disability status. Should you require accommodation at any point during the process, please contact [e-mail].

Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Canada.