Client Success Partner for Fleet Solutions

Summit Fleet; Calgary; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Compensation

Supplemental Medical Coverage

Dental and Vision Plans

Company Pension

Paid Time Off

Short and Long-Term Disability

Paid Life Insurance

Employee & Family Assistance Program

Professional Development Opportunities

Team Recognition Events and Employee  

Job summary

Summit Fleet in Calgary seeks a Client Success Specialist to serve as the main point of contact for clients, coordinating solutions across departments and ensuring timely, professional support. This role emphasizes building strong client relationships, supporting service delivery, and contributing to customer satisfaction and retention.

The position is based in our Calgary offices within the Kaizen Automotive Group family, offering a comprehensive benefits package and opportunities for

Qualifications

• 2+ years in customer service or related role.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Experience with CRM systems and Microsoft Office.

Responsibilities

• Serve as a primary contact for client inquiries and service requests.
• Build and maintain strong client relationships.
• Coordinate client needs with internal departments to ensure timely resolution.
• Monitor and address customer concerns proactively.
• Support client onboarding and ongoing account management.
• Maintain accurate client records and documentation.
• Assist with reporting, process improvements, and special projects.
• Contribute to customer retention and satisfaction initiatives.

Skills

Customer service

Communication

Relationship building

Time management

CRM systems

Microsoft Office

Tools

Microsoft Office

CRM systems

Job description

Summit Fleet in Calgary seeks a Client Success Specialist to serve as the main point of contact for clients, coordinating solutions across departments and ensuring timely, professional support. This role emphasizes building strong client relationships, supporting service delivery, and contributing to customer satisfaction and retention.

The position is based in our Calgary offices within the Kaizen Automotive Group family, offering a comprehensive benefits package and opportunities for