Client Success Specialist

Summit Fleet; Calgary; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Compensation

Supplemental Medical Coverage

Dental and Vision Plans

Company Pension

Paid Time Off

Short and Long-Term Disability

Paid Life Insurance

Employee & Family Assistance Program

Professional Development Opportunities

Team Recognition Events and Employee  

Job summary

Summit Fleet in Calgary seeks a Client Success Specialist to serve as the main point of contact for clients, coordinating solutions across departments and ensuring timely, professional support. This role emphasizes building strong client relationships, supporting service delivery, and contributing to customer satisfaction and retention.

The position is based in our Calgary offices within the Kaizen Automotive Group family, offering a comprehensive benefits package and opportunities for

Qualifications

• 2+ years in customer service or related role.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Experience with CRM systems and Microsoft Office.

Responsibilities

• Serve as a primary contact for client inquiries and service requests.
• Build and maintain strong client relationships.
• Coordinate client needs with internal departments to ensure timely resolution.
• Monitor and address customer concerns proactively.
• Support client onboarding and ongoing account management.
• Maintain accurate client records and documentation.
• Assist with reporting, process improvements, and special projects.
• Contribute to customer retention and satisfaction initiatives.

Skills

Customer service

Communication

Relationship building

Time management

CRM systems

Microsoft Office

Tools

Microsoft Office

CRM systems

Job description

Join the Summit Fleet team and play a key role in delivering an exceptional client experience. As a Client Success Specialist, you'll serve as a primary point of contact for clients, helping manage day-to-day account needs, coordinating solutions across departments, and ensuring customers receive timely, professional support.

This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment. You'll build strong client relationships, support service delivery, and contribute to customer satisfaction and retention while working within a collaborative and growing team.

This position is based out of our Summit Fleet offices in Calgary.

About Us

Summit Fleet is a leading fleet management company dedicated to providing customized vehicle fleet solutions to businesses across Canada. Through industry expertise, innovative solutions, and a commitment to exceptional service, we help our clients maximize efficiency and control costs throughout the vehicle lifecycle.

As part of the Kaizen Automotive Group family, Summit Fleet offers employees the opportunity to grow their careers within a dynamic and customer-focused organization.

We offer a comprehensive benefits package designed to support you both professionally and personally, including:

• Competitive Compensation
• Supplemental Medical Coverage
• Dental and Vision Plans
• Company Pension
• Paid Time Off
• Short and Long-Term Disability
• Paid Life Insurance
• Employee & Family Assistance Program
• Professional Development Opportunities
• Team Recognition Events and Employee Programs

Key Responsibilities

• Serve as a primary contact for client inquiries and service requests.
• Build and maintain strong client relationships.
• Coordinate client needs with internal departments to ensure timely resolution.
• Monitor and address customer concerns proactively.
• Support client onboarding and ongoing account management.
• Maintain accurate client records and documentation.
• Assist with reporting, process improvements, and special projects.
• Contribute to customer retention and satisfaction initiatives.

Qualifications

• 2+ years of experience in customer service, client success, account management, or a related role.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Proven problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Fleet, automotive, leasing, or transportation industry experience is an asset.