Travel Tech Customer Success Consultant

StudentUniverse; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off

Travel perks/discounts

Health & Wellness Programs

RRSP/RPP matching

Tuition Reimbursement Program

Employee Assistance Program

Job summary

Corporate Traveller in Calgary is seeking a Customer Success Consultant to drive adoption, growth and retention across a portfolio of clients by delivering proactive, data‑driven support and strategic guidance.

You will act as a trusted advisor, coach and product expert, helping clients maximise the value of their travel programmes and technology, while collaborating with Sales, Finance, Operations and other teams to improve service delivery.

Qualifications

• Previous experience in a customer-facing role (Essential).
• Familiarity with Salesforce or similar case management systems is highly preferred.

Responsibilities

• Respond to client requests within established service standards (24 hours).
• Drive client adoption and utilisation of travel technology solutions.
• Conduct travel programme reviews and identify opportunities to improve client outcomes.
• Provide training, support, and education to clients on products and services.
• Troubleshoot client issues and coordinate solutions with internal stakeholders.
• Proactively schedule and conduct annual customer check-ins.

Skills

Customer-facing experience

KPI-driven mindset

Multitasking

Team collaboration

Problem solving

Tools

Salesforce

Case Management

Melon

Gong

Microsoft Office

Job description

Corporate Traveller in Calgary is seeking a Customer Success Consultant to drive adoption, growth and retention across a portfolio of clients by delivering proactive, data‑driven support and strategic guidance.

You will act as a trusted advisor, coach and product expert, helping clients maximise the value of their travel programmes and technology, while collaborating with Sales, Finance, Operations and other teams to improve service delivery.