Client Services Worker

MANITOBA METIS FEDERATION; Winnipeg; On-site; CAD 43,017 - 47,049; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Pension

Vacation

Job summary

The Manitoba Métis Federation (MMF) seeks a full-time Client Services Worker for Michif Manor in Winnipeg, MB. You will support Northern and rural Red River Métis Citizens by coordinating intake, registrations, and stays at Michif Manor, with overnight shifts as part of a 24/7 operation.

Requirements include related Administrative Assistant education; at least 2 years in customer service with direct contact; 1 year in front desk/administrative roles; proficiency in Microsoft Office; and

Qualifications

• Related education in Administrative Assistant or related field.
• Minimum 2 years' experience in a customer service setting with direct interaction with customers.
• Minimum 1 year of experience in administrative support services/hotel front desk operations with excellent communication skills.
• Experience in a computerized office environment with proficiency in Microsoft Office Suite.

Responsibilities

• Welcome, register, and inform Citizens about Michif Manor.
• Act as the primary contact for Michif Manor, in person, by phone, and/or email.
• Assist Citizens with support needs and special requests as required.
• Receive deliveries and check quantities/quality to ensure they match the shipping waybill provided.
• Ensure readiness of rooms and complete room inspections and communicate deficiencies.
• Perform routine cleaning of guest rooms and common areas including sweeping, mopping, garbage removal, linen changes, and other general duties as assigned.
• Maintain a high profile to ensure Citizens are aware a staff member is on duty.
• Respond to general inquiries from the public and provide information related to available resources and programs.
• Assist in establishing relationships and networks throughout the community.
• Assist with reviewing, maintaining, and cross-referencing financial records and documentation.

Skills

Customer service

Administrative support

Hotel front desk

Microsoft Office

First Aid CPR AED

Child Abuse Registry Check

Criminal Record Check

Red River Métis culture

Driver’s license

Education

Related education in Administrative Assistant or similar

Tools

Microsoft Office Suite

Job description

Salary Range: $43,017.00 To $47,049.00 Annually

The Manitoba Métis Federation (MMF) is the democratically elected National Government of the Red River Métis, also known as the Manitoba Métis. The Red River Métis are a distinct Indigenous Nation and People, and Canada's Negotiating Partners in Confederation and the Founders of the Province of Manitoba.

The MMF seeks to fill one full-time Client Services Worker position within our Michif Manor locatedat 800 Notre Dame Ave in Winnipeg, MB. The Client Services Worker is responsible for working with all Northern and rural Red River Métis Citizens, facilitating the intake and registration process, and coordinating stays at Michif Manor. This position is a permanent night shift role, and the successful incumbent will be scheduled to work overnight hours as part of Michif Manor's 24/7 operations.

• Welcome, register, and inform Citizens about Michif Manor;
• Act as the primary contact for Michif Manor, in person, by phone, and/or email;
• Assist Citizens with support needs and special requests as required;
• Receive deliveries and check quantities/quality to ensure they match the shipping waybill provided;
• Ensure readiness of rooms and complete room inspections and communicate deficiencies;
• Perform routine cleaning of guest rooms and common areas including sweeping, mopping, garbage removal, linen changes, and other general duties as assigned;
• Maintain a high profile to ensure Citizens are aware a staff member is on duty;
• Respond to general inquires from the public and provide information related to available resources and programs;
• Assist in establishing relationships and networks throughout the community;
• Assist with reviewing, maintaining, and cross-referencing financial records and documentation.

Skills and Qualifications:

• Relevant education in the field of Administrative Assistant or related field(s);
• Minimum of 2 years' experience in a customer service setting with direct interaction with customers;
• Minimum of 1 year of experience in administrative support services/hotel front desk operations with excellent communication skills;
• Experience in a computerized office environment with proficiency in Microsoft Office Suite;
• First Aid basics with CPR & AED are considered an asset;
• Clear Child Abuse and Adult Abuse Registry Check is required;
• Acceptable Criminal Record Check with a Vulnerable Sector Search is required;
• Knowledge of Red River Métis culture, MMF programs and services is a definite asset; and,
• Ability to travel, valid Manitoba Driver’s license with access to a reliable vehicle.

• We offer a comprehensive benefits package including; health, dental, vision, pension, and vacation.

The MMF is committed to providing an inclusive and accessible recruitment process. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Preference will be given to qualified Red River Métis applicants and they are encouraged to self-identify on their cover letter. The MMF encourages internal applicants to apply for career opportunities within our Government.