Client Services Technologist

City of Edmonton; Edmonton; Hybrid; CAD 84,000 - 106,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The City of Edmonton seeks a Client Services Technologist to be the main liaison for maintenance programs across City facilities. You will coordinate projects, balance safety, costs, and timelines while addressing stakeholder needs.

Reporting to the Supervisor of Client Services, you will generate SAP and KPI reports, support schedules, and drive service improvements. A hybrid work model is available. Eligible applicants with relevant tech experience are encouraged to apply.

Qualifications

• Two-year diploma in Construction Engineering Technology or Architectural Engineering Technology.
• Minimum five years of directly related experience in facility maintenance or technical project coordination.
• Eligibility for registration as a Certified Engineering Technologist (C.E.T.) with ASET.
• Valid Alberta Class 5 Driver’s License.

Responsibilities

• Serve as the primary liaison between Facility Maintenance Services (FMS) and client groups.
• Review and evaluate demand work for facility modifications, prioritizing tasks.
• Collaborate with planners to review planned maintenance schedules and optimize preventive maintenance.
• Analyze maintenance activity, costs, and performance data in SAP; generate KPI reports.

Skills

SAP PM

Budget reporting

Project coordination

Communication skills

Code/building code knowledge

Education

Construction Eng Tech diploma

CET eligibility (ASET)

Tools

Google Workspace

Microsoft Office

Job description

The City of Edmonton's Fleet and Facility Services team is seeking a Client Services Technologist to serve as the primary link and project coordinator for maintenance and technical programs across City-owned and leased facilities. Reporting to the Supervisor of Client Services, this role collaborates with maintenance planners and facility user groups to set priorities, align schedules, and meet service standards. Responsibilities include evaluating demand work, monitoring preventative maintenance, providing cost and KPI reports, and addressing operational inquiries to optimize service delivery and budgets. Working independently with minimal supervision, you will balance safety, costs, timelines, and stakeholder needs.

What will you do?

• Serve as the primary contact between Facility Maintenance Services (FMS) and operational client groups
• Review and evaluate demand work for facility modifications, prioritizing tasks in consultation with operational partners and supervisors
• Collaborate with planners to review planned maintenance schedules, identify gaps, and optimize preventative maintenance
• Analyze maintenance activity, costs, and performance data within SAP, generating detailed financial and KPI reports for leadership and client groups
• Investigate and respond to facility maintenance concerns, and operational inquiries, negotiating solutions to resolve issues effectively
• Support maintenance work and align with service level agreements
• Analyze SAP reports of activities, cost and performance for review by the supervisor highlighting anomalies for FMS leadership
• Identify trends and improvements to recommend operational improvements for service delivery
• Participate and report on significant maintenance activities that may impact FMS operations and budget
• Consult with client departments to establish the priority of maintenance/technical activities and projects in relation to their operation
• Provide feedback from clients to FMS on improvement of service delivery and customer satisfaction

Qualifications:

• Completion of a two (2) year diploma in Construction Engineering Technology, Architectural Engineering Technology, or a closely related engineering technology program
• A minimum of five (5) years of directly related experience in facility maintenance, technical project coordination, or building systems
• Eligibility for registration as a Certified Engineering Technologist (C.E.T.) with the Association of Science and Engineering Technology Professionals of Alberta (ASET)
• Valid Alberta Class 5 Driver’s License (or provincial equivalent)

Assets:

• Active registration as a Certified Engineering Technologist (C.E.T.) with ASET
• Direct experience working within a municipal or public sector facility management environment
• Experience working with building trades, contractors, and project management professionals

Skills required for success:

• Demonstrated knowledge of technical and engineering principles, trade practices, Alberta Building Code, Fire Code, and Occupational Health and Safety regulations
• Strong proficiency with maintenance software and systems (such as SAP PM) and standard office productivity suites (such as Google Workspace)
• Exceptional communication and interpersonal skills to consult, negotiate, and build positive relationships with diverse collaborators
• Strong analytical ability to interpret complex technical specifications, evaluate budget reports, and identify operational trends
• Excellent organizational and time-management skills to balance competing priorities, solve complex problems, and meet deadlines independently
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Eligibility to obtain and maintain a valid Alberta Class 5 Driver’s License
• Ability to meet the physical requirements of the role, including wearing required Personal Protective Equipment (PPE) such as safety footwear, head protection, eye, and hearing protection when visiting facility sites

Work Environment:

• Primary work is performed in an office setting, supplemented by site visits to various City facilities and operational locations
• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 Permanent full-time position

Hours of Work: 33.75 hours per week

Salary Range: $47.562 - $59.969 (Hourly) $83,792.350 - $105,650.390 (Annually)

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation