Maintenance Management System Technologist (Engineering Technologist II)

City of Edmonton; Edmonton; Hybrid; CAD 84,000 - 106,000; Full time

Job summary

City of Edmonton invites an experienced SAP user to join the Planning and Monitoring team as Maintenance Management System Technologist. You will oversee the SAP Plant Maintenance module for Mobility Infrastructure Services, contributing to data quality, workflow optimization, and a smooth SAP S/4HANA transition.

You will lead SAP-related projects, train staff, audit work orders, and collaborate with IT and operations to improve performance while ensuring standardized processes city-wide.

Qualifications

• 2-year diploma in a related field.
• 5+ years in workflow mapping and process improvement, focusing on operational data audits.
• Experience with SAP Plant Maintenance and SAP Asset Manager required.

Responsibilities

• Lead projects to update SAP-related processes, including presentations, workflows, and training.
• Manage and refine the SAP-Plant Maintenance module, fix systemic issues, and ensure data integrity.
• Create and audit SAP PM work orders and oversee data accuracy.
• Provide SAP mobility troubleshooting and PA30 record updates during seasonal changes.
• Support IT inventory audits and collaborate with branch support services.
• Scope and lead projects to improve business performance by process/tool changes.
• Oversee maintenance and asset data such as preventive maintenance plans and inventories.
• Monitor district inspectors and clerks to harmonize SAP processes across programs.
• Establish procedures for scheduling and documenting labour, equipment, and materials.

Skills

SAP Experience

Workflow mapping

Data analysis

Google Apps

SAP S/4HANA

Tableau

Education

Two-year diploma in Engineering/Business/Computer Technology

Tools

SAP Plant Maintenance

SAP Asset Manager

SAP S/4HANA

Tableau

Job description

Are you an experienced SAP user with a knack for process improvement and a drive to deliver exceptional customer experience? If you thrive on challenges and excel at optimizing systems, we have the ideal opportunity for you! The City of Edmonton is looking for a Maintenance Management System Technologist to join our Planning and Monitoring team. You’ll combine your technical savvy in SAP with a knack for process improvement to help our teams deliver high-quality services.

Reporting to the Supervisor, Business Performance and Analytics, you will oversee and coordinate the maintenance management system (SAP Plant Maintenance module) governing all Mobility Infrastructure Services (MIS) activities. You will act as a Technical Subject Matter Expert, introducing new tools and processes while providing direct support to frontline operations. This role focuses on analyzing maintenance data-entry processes, creating/auditing SAP plant maintenance work orders, implementing improved workflows, and preparing for a seamless transition to SAP S/4HANA.

What will you do?

• Lead projects for updating SAP-related processes, including creating and leading presentations, workflows, and training sessions for operational areas.
• Manage and refine the maintenance management system (SAP-Plant Maintenance module), identifying and resolving systemic issues, proposing effective management solutions, and maintaining data integrity.
• Create SAP plant maintenance work orders and conduct regular audits to ensure compliance with work order setup and data accuracy.
• Provide SAP Mobility troubleshooting support and training, including updating PA30 default records during seasonal changes.
• Support IT and technical inventory audits in collaboration with Branch Integrated Support Services.
• Scope and lead projects aimed at improving business performance by modifying processes or implementing new tools.
• Provide oversight for maintenance and asset-related data, such as preventive maintenance plans and asset inventories, to ensure information is accessible and accurate
• Monitor the work of district inspectors and clerks to ensure that all SAP-related processes are harmonized and consistent across programs and units
• Establish and maintain procedures and tools for scheduling and documenting labour, equipment, and material consumption

Qualifications

• Completion of a two (2) year diploma in Engineering, Business, Computer Technology, or a related discipline
• Minimum of five (5) years of work experience in workflow mapping and process improvement, with a specific focus on auditing operational data and utilizing maintenance management systems such as SAP Plant Maintenance module and SAP Asset Manager

Assets

• A PMP certification or a directly related professional designation
• Specialized coursework or training in SAP applications, Lean Six Sigma, or Change Management
• Familiarity with SAP S/4HANA and experience utilizing data visualization tools like Tableau

Skills required for success

• Proven SAP Experience: In-depth knowledge of the SAP Plant Maintenance module is essential, including proficiency in managing master data like Work Breakdown Structure (WBS), Work Centre, Task Lists, Functional locations and equipment
• Analytical Skills: Strong problem-solving and analytical abilities to synthesize large amounts of complex data and make recommendations that increase organizational effectiveness
• Technical Proficiency: Advanced computer skills, including Google Applications (Google Docs, Sheets), enterprise resource planning applications (SAP Asset Manager, SAP S4/HANA), and workflow development tools
• Communication Skills: Strong verbal and written communication skills
• Interpersonal Skills: Excellent relationship-building and interpersonal skills for internal and external collaboration
• Project Leadership: Experience leading projects for updating SAP-related processes, including creating and leading presentations, workflows, user manuals and training sessions
• System Management: Ability to oversee maintenance management systems (e.g., SAP), identify systemic issues, and propose effective solutions
• Strategic Thinking: Ability to think strategically, make decisions, and assess risks effectively
• Data Management: Skills in maintaining and ensuring the integrity, accuracy, and accessibility of maintenance and asset-related data
• Adaptability: Ability to manage changing priorities, complex information, and issues promptly and efficiently
• A proven ability to lead end‑to‑end process improvements and system upgrades while managing organizational change is vital
• Skill in influencing others to ensure consistency in system usage and process compliance across the organization
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of employment

• Candidates are required to hold a valid Alberta Class 5 driver’s license (or provincial equivalent) or higher. Candidates will be required to arrange their own transportation and, where appropriate, will be reimbursed in accordance with City of Edmonton policy. This may require the candidate to obtain business-use auto insurance
• Applicants may be tested

Work Environment

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• This role works primarily in indoor settings

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail] Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 Permanent full‑time position

Hours of work: 33.75 hours per week

Salary: $47.562 - $59.969 (Hourly) $83,792.350 - $105,650.390 (Annually)

Recruitment Consultant: AG/SO

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.