Client Services Representative II

University Health Network; Toronto; On-site; CAD 40,000 - 41,000; Full time

Benefits offered by this job

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network (UHN) is a leading Canadian healthcare institution with multiple sites in Toronto, including Toronto Western Hospital. The Client Services Representative II supports CBAR in revenue generation and patient services, handling inquiries, data accuracy and reception duties, in a fast-paced setting.

The role requires high school completion, bondability, and 2–4 years of related experience or equivalent on-the-job training.

Qualifications

• At minimum completion of high school or recognized equivalent required.
• Must be bondable.
• 2–4 years practical and related experience and/or 6–9 months on the job training required.
• Knowledge of Microsoft Office or equivalent required.
• Customerservice experience required.
• Prior experience in a patient admitting and registration environment preferred.
• Experience reviewing patient accounts in the Epic system preferred.
• Detail-oriented, adaptable with strong communication and problem-solving skills.
• Ability to thrive in a collaborative environment with commitment to continuous improvement and service excellence.

Responsibilities

• Generates revenue by investigating insurance coverage, patient accommodation and allocation options.
• Maintains awareness of hospital bed inventory to facilitate revenue generation.
• Ensures provision of optimum customer service through timely collection, verification and correction of patient demographic data.
• Delivers reception duties efficiently.
• Provides functional supervision to lower classified clerical positions.
• Performs unit-specific activities for unit operation.
• Maintains electronic and paper filing/retrieval systems.
• Complies with Occupational Health & Safety Act and reports hazards.
• Performs cross-functional duties as assigned; reconciles databases and supports staff orientation.

Skills

Customer service

Microsoft Office

Communication skills

Problem-solving

Detail-oriented

Collaboration

Education

High school diploma or recognized equivalent

Tools

Epic system

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: CUPE TW Clerical
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Toronto Western Hospital
Department: Finance, Corporate Billing & Accounts Receivable
Reports to: Supervisor, Financial Services
Hours: Variable as required
Wage Range: $29.28 - $30.10 per hour (Start rate in accordance with collective agreement)
Shifts: Days; Mon-Fri; 0830-1630
Status: Casual
Closing Date: September 17, 2026

Position Summary

UHN Corporate Billing & Accounts Receivable (CBAR) is a high-volume, fast-paced department responsible for revenue through billing and collection. The Client Services Representative IIis an integral member of the team, responsible for providing timely, accurate, and professional customer service and support to patients, clinical departments, and external partners.

Duties

• Generates revenue by investigating insurance coverage, patient accommodation and allocation options.
• Maintains on-going awareness of Hospital-wide bed inventory and perform other relevant activities to facilitate optimum revenue generation.
• Ensures the provision of optimum customer service through the timely collection, verification and correction of patient demographic data.
• Ensures the provision of optimum customer service through the efficient delivery of reception service duties.
• Provides functional supervision to lower classified clerical position(s).
• Performs unit specific activities to ensure the efficient operation of the unit.
• Modifies and maintains electronic and paper information filing/retrieval systems and/or formats.
• Works in compliance of the Occupational Health & Safety Act, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.
• Performs cross-functional duties as assigned and/or required.
• Performs other duties consistent with the job classification, as assigned and/or required, including, reconciling databases; following up with changes, as appropriate; assisting with staff orientation, etc.

• At minimum completion of high school or recognized equivalent required.
• Must be bondable.
• 2 years to less than 4 yearspractical and related experience and/or 6 months to less than 9 months on the job training required.
• Knowledge of Microsoft Office or equivalent required.
• Customerservice experience required.
• Previous experience in a patient admitting and registration environment is highly preferred.
• Prior experience reviewing patient accounts in the Epic system is also strongly preferred.
• Detail-oriented, adaptable, and possesses strong communication and problem-solving skills.
• Ability to thrive in a collaborative environment, with acommitment to continuous improvement and service excellence.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.