Clerical Assistant III

University Health Network

Toronto

On-site

CAD 32,000 - 40,000

Part time

11 hours ago

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Benefits offered by this job

HOOPP Pension

Transit access

Flexible work environment

Career development

Corporate discounts

On-site gym

Job summary

University Health Network (UHN) invites applications for a casual Clerical Assistant in the UC Medical Clinics at the Toronto Rehabilitation Institute University Centre. The role supports department operations, handles electronic records (EPIC), and performs reception duties including patient appointment management.

Responsibilities include data maintenance, scheduling, and administrative tasks while upholding hospital standards.

Qualifications

Completion of Grade XII or recognized equivalent, health-related undergraduate experience preferred
Medical Office Administration diploma/certificate is an asset
Six (6) months recent related experience - experience working in a health care environment
Computer proficiency; EPIC trained preferred, but not required.
Good organizational and time management skills
Strong verbal and written communication skills
Excellent telephone, interpersonal and customer service skills
Ability to work independently and with a team
Ability to produce work in accordance with Hospital standards
Ability to use good judgment in assessing difficult situations
Ability to produce work that is accurate and reliable
Compliance with confidentiality requirements under UHN Privacy Policy
Problem solving skills with good decision making
Ability to work well under pressure
Knowledge of medical terminology preferred

Responsibilities

Providing support with the maintenance of electronic information, filing/retrieval methods and systems
Performing reception duties
Register, book, cancel and reschedule patient appointments in person and over the phone
Performing additional clerical functions and duties consistent with the job classification, as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Teamwork

Independent work

Confidentiality

Problem solving

Decision making

Medical terminology

Interpersonal skills

Telephone skills

Education

Grade XII or equivalent

Health-related undergrad experience

Medical Office Administration diploma/certificate

Tools

EPIC

Job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada’s top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

Company Description

Job Description

Posting #: REF13065Y

Union: CUPE Clerical bargaining unit

Number of vacancies: 1

New or Replacement Position: Replacement

Site: Toronto Rehabilitation Institute University Centre

Department: UC Medical Clinics

Reports to: Program Services Manager

Hours: Monday to Friday, 7.5 hour shift, start and end time varies, 7:15 am -5:15 pm range

Wage Range: $23.14 - $28.92 per hour

Shifts: Various

Status: Casual

Posted date: September 23, 2026

Closing Date: October 7, 2026

Job Summary

The CLERICAL ASSISTANT Ill utilizes judgment and/or decision-making in the provision of the support service required for the department. Performing moderately complex clerical duties using electronic record systems (EPIC)

Duties

Providing support with the maintenance of electronic information, filing/retrieval methods and systems
Performing reception duties
Register, book, cancel and reschedule patient appointments in person and over the phone
Performing additional clerical functions and duties consistent with the job classification, as required.

Qualifications

Completion of Grade XII or recognized equivalent, health related undergraduate experience preferred
Medical Office Administration diploma/certificate is an asset
Six (6) months recent related experience - experience working in a health care environment
Computer proficiency; EPIC trained preferred, but not required.
Good organizational and time management skills
Strong verbal and written communication skills
Excellent telephone, interpersonal and customer service skills
Ability to work independently and with a team
Ability to produce work in accordance with Hospital standards
Ability to use good judgment in assessing difficult situations
Ability to produce work that is accurate and reliable
Compliance with confidentiality requirements under UHN Privacy Policy
Problem solving skills with good decision making
Ability to work well under pressure
Knowledge of medical terminology preferred

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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