Unit Clerk - Musculoskeletal & Amputee Rehabilitation

University Health Network; Toronto; On-site; CAD 73,042,000 - 77,125,000; Full time

Benefits offered by this job

HOOPP pension plan

Close access to Transit/UHN shuttle

Professional development opportunities

Job summary

University Health Network (UHN) invites applications for a Unit Clerk at West Park Healthcare Centre in Toronto. The role supports nursing and clinical staff, handling data entry, scheduling and communications with patients and families.

Working 37.5 hours per week, days 08:30-16:30, the position is permanent full-time with wage range $27.19–$28.71 per hour, start rate in accordance with the collective agreement. UHN offers a comprehensive benefits package and a collaborative work environment.

Qualifications

• Completion of Grade 12 or equivalent.
• Minimum one year of related clerical experience preferred.
• Strong knowledge of office practices and procedures.
• Proficient in data entry and document formatting.
• Excellent verbal and written communication skills.
• Experience with Microsoft Office and basic SharePoint/Teams usage.

Responsibilities

• Greet and assist patients and visitors as required.
• Interact with patients, families and staff to support daily operations.
• Use computers to collect and manage data; draft memos and emails.
• Schedule appointments and coordinate with clinical teams.
• Maintain clinical records in compliance with policy.
• Ensure supplies and equipment are stocked and tracked.

Skills

Data entry

Communication

Customer service

Organization

Interpersonal skills

Time management

Education

Grade 12 or equivalent

Tools

Microsoft Office

Word

Excel

SharePoint/Teams

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union:SEIU
Number of vacancies: 1
New or Replacement Position: Replacement
Site: West Park Healthcare Centre
Department: Musculoskeletal & Amputee Rehabilitation
Reports to: Manager
Hours: 37.5 hours per week
Wage Range: $27.19 - $28.71 per hour (start rate in accordance with collective agreement)
Shifts: Days; 0830-1630
Status: Permanent Full-Time
Closing Date: August 26, 2026

Position Summary

The Unit Clerk position provides clerk support to nursing and clinical staff contributing to the overall functioning of the unit(s). This includes interacting with patients, their families, visitors and volunteers.

Duties

• Greet and assist patients and visitors as required.
• Use computer to assist in data collection activities
• Act as a key communicator with clients, families, physicians, clinicians and other related departments and services.
• Distribute mail, photocopy and answer telephone.
• Develop and maintain manual and/or computerized systems for tracking information. Format letters, memos and other nursing-unit related correspondence, draft and send e-mails.
• Schedule appointments and assessments for patients (including equipment, space availability and transportation as required).
• Ensure nursing unit(s) is adequately stocked with supplies/resources and track utilization of same.
• Maintain patients’ clinical records in accordance with WPHC policy.
• Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
• Compliance with the safety standards of the hospital and applicable legislation
• Identification and prevention of safety issues and problems
• Taking corrective action, where possible
• Attendance at safety meetings/training/updates in accordance with the Centre’s standards

• Ability to work in a manner that exemplifies the core values of West Park: Excellence, Respect, Trust, Collaboration and Accountability.
• Completion of Grade 12 or equivalent
• Minimum one (1) year recent related clerical experience preferred
• Strong knowledge of office practices, processes, and procedures
• Previous on-the-job computer word processing/spreadsheet experience
• Good data entry/keyboarding skills
• Excellent organizational, time management and prioritization skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Good problem-solving skills
• Ability to produce high quality work in accordance with Hospital standards
• Ability to work effectively and safely when dealing with stressful situations
• Knowledge of Emergency Assistance Codes
• Completion of a recognized post- secondary secretarial arts program at the certificate level or equivalent preferred
• Strong knowledge and experience usingMicrosoft Office software environment (Word, Excel, Outlook, SharePoint, Teams)
• Experience working in a health care environment preferred
• Knowledge of Medical Terminology preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.