Veterinary Assistant/Receptionist

NVA Canada; Eastern Ontario; On-site; CAD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits

Uniform allowance

Continuing Education opportunities

Job summary

Prescott Animal Hospital is seeking a Part-Time to Full-Time Veterinary Assistant to work in a Customer Service Representative role in our busy practice. The ideal candidate enjoys client interaction, thrives in a fast-paced environment, and has a strong veterinary background.

Primary duties are customer service and reception, with essential veterinary support as part of the team. Experience in a veterinary hospital is required and candidates with veterinary assistant experience are preferred.

Qualifications

• Previous experience working in a veterinary hospital.
• Veterinary Assistant experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional, compassionate, and positive attitude.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Welcome clients and patients in a friendly, professional manner.
• Answer phones and respond to client inquiries.
• Schedule appointments and manage appointment flow.
• Process payments and maintain accurate patient records.
• Communicate effectively with veterinarians, technicians, and clients.
• Support the veterinary team with patient care and administrative tasks as needed.
• Maintain a positive and organized reception area.
• Deliver exceptional customer service while demonstrating compassion for both pets and their owners.

Skills

Customer service

Communication

Multitasking

Teamwork

Professionalism

Job description

At Prescott Animal Hospital, we challenge the status quo by striving for excellence in our delivery of 'Care and Comfort for Pets and People.' We offer a fun, fast-paced, and dynamic work environment and are committed to providing every patient with high-quality care and compassion.

We are currently seeking a Part-Time to Full-Time Veterinary Assistant to work in a Customer Service Representative (CSR) role at our busy and growing practice.

This position is ideal for an experienced Veterinary Assistant who enjoys client interaction, thrives in a fast-paced environment, and understands the unique needs of a veterinary hospital. While the primary focus of this role is customer service and reception duties, a strong veterinary background is essential.

Responsibilities

• Welcome clients and patients in a friendly, professional manner
• Answer phones and respond to client inquiries
• Schedule appointments and manage appointment flow
• Process payments and maintain accurate patient records
• Communicate effectively with veterinarians, technicians, and clients
• Support the veterinary team with patient care and administrative tasks as needed
• Maintain a positive and organized reception area
• Deliver exceptional customer service while demonstrating compassion for both pets and their owners

Qualifications

Required

• Previous experience working in a veterinary hospital
• Veterinary Assistant experience preferred
• Strong communication and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate, and positive attitude
• Ability to work independently while contributing to a collaborative team environment

Valued Attributes

• Leadership
• Initiative
• Accountability
• Commitment to continuing education and professional development
• Ability to help foster a positive, team-oriented workplace culture

What We Offer

• Competitive salary based on experience
• Continuing Education (CE) opportunities
• Uniform allowance
• Health benefits
• Supportive team/family-oriented work environment
• Opportunities for professional growth and development

Join Our Team

If you share our passion for providing exceptional care and customer service and are looking to become part of a fun, supportive, and dedicated team, we would love to hear from you.

Please Note: This position requires previous veterinary hospital experience. Only candidates with veterinary experience will be considered and contacted for an interview.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.