Client Services Representative

Southsaskatchewananimalhospital; Barrie; On-site; CAD 25,485 - 28,929; Full time

Job summary

Allandale Veterinary Hospital in Barrie, Ontario, is seeking a caring Client Service Representative to join our team. This role involves greeting clients, managing communications, processing payments, and counseling on care instructions.

If you have 2-3 years of relevant experience and a love for animals, we invite you to apply. The position offers a starting hourly range of $18.50 - $21.00 depending on experience.

Qualifications

• 2-3 years experience as a Client Services Representative, preferably in healthcare.
• Proficiency with Microsoft Office and email.
• Flexibility to work various shifts.

Responsibilities

• Greet clients and manage incoming communications.
• Schedule appointments and process payments.
• Counsel clients on care instructions and promote services.

Skills

Empathy

Calm demeanor with patients

Detail-oriented

Organizational skills

Interpersonal communication

Tools

Microsoft Office

Cornerstone software

Job description

Client Service Representative

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.

Key Responsibilities

• Greet clients and patients by name with warmth and compassion
• Triage client concerns to ensure appointments are booked accurately
• Manage incoming emails, texts, and phone calls
• Efficiently and accurately process payments
• Schedule future appointments within appropriate timelines
• Complete daily reports and assigned tasks
• Admit patients for appointments, surgeries, and procedures
• Weigh patients upon arrival
• Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
• Promote hospital goods and services to clients
• Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
• Accurately place medication and food orders
• Coordinate smooth client and patient flow within the hospital
• Maintain cleanliness according to hospital checklists

Skills & Abilities

• Strong empathy, understanding, and emotional support for clients
• Calm and caring demeanor when handling patients
• Comfort and passion for working with all types of animals
• Detail-oriented with excellent organizational and multi-tasking skills
• Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
• Ability to maintain confidentiality

Required Qualifications

• 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
• Proficiency with current technology, including Microsoft Office and email systems
• Flexibility to work various shifts, including evenings and weekends

Preferred (but not required – we are happy to train)

• At least 1 year of experience in a veterinary hospital
• Familiarity with Cornerstone software
• Basic understanding of medical terminology

Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.

This job posting is for an existing vacancy.

If you have the skills above, along with a love for animals, please apply with your cover letter and resume — we can’t wait to meet you.

Hiring Manager: Natasha – [e-mail]