Client Services Representative

NVA Canada; Area D (Elaho/Garibaldi); On-site; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Continued education allowance

Scrub allowance

Health & Dental Benefits (if >24 hrs/w

Staff discounts

Job summary

Eagleview Veterinary Hospital in Squamish, BC is seeking a Customer Services Representative to join a busy, community-focused team. The role involves greeting clients, scheduling appointments, handling communications, payments, and supporting veterinary staff in a collaborative environment.

We offer competitive wages based on experience, a 3x9-10 hour shift schedule per week, and benefits for those working over 24 hours. If you love animals and helping people, apply today.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail.
• Team-oriented attitude with a positive outlook.
• Previous veterinary or medical reception experience preferable, but not mandatory.
• Ability to work weekend & evening shifts.

Responsibilities

• Greeting clients and patients with warmth and professionalism.
• Answering phones and scheduling appointments.
• Managing emails and client communication.
• Processing payments and handling invoices.
• Dealing with insurance claims.
• Maintaining accurate medical records.
• Supporting veterinarians and technicians with daily workflow.
• Keeping the reception area clean and organized.

Skills

Customer service

Multitasking

Attention to detail

Team player

Veterinary reception experience

Job description

Love veterinary medicine and mountain life?

Join a team that's passionate about patient care, community, and supporting one another every step of the way.

Eagleview Veterinary Hospital is looking for a passionate Customer Services Representative to join our growing team in beautiful Squamish, BC. Surrounded by mountains and ocean, Squamish offers an incredible lifestyle with year-round access to hiking, biking, climbing, skiing, and more.

We are a busy, community-focused hospital committed to high-quality patient care and exceptional client service. We currently have a strong team of 5 CSRs and, as we continue to grow and support the Sea to Sky community, we’re excited to welcome another CSR to the team.

Responsibilities include:

• Greeting clients and patients with warmth and professionalism
• Answering phones and scheduling appointments
• Managing emails and client communication
• Processing payments and handling invoices
• Dealing with insurance claims
• Maintaining accurate medical records
• Supporting veterinarians and technicians with daily workflow
• Keeping the reception area clean and organized

What we’re looking for:

• Excellent customer service and communication skills
• Ability to multitask and stay calm under pressure
• Strong attention to detail
• Team-oriented attitude with a positive outlook
• Previous veterinary or medical reception experience would be preferable, but not mandatory.
• Ability to work weekend & evening shifts

What we offer:

• 3x 9-10 hour shifts per week
• Supportive and collaborative team environment
• Generous Staff discounts
• Competitive wages based on experience ($20-$25/hr)
• Continued education allowance
• Scrub allowance
• Health & Dental Benefits (if working over 24 hours per week)

If you are passionate about animals and enjoy connecting with people, we would love to hear from you!

At NVA Canada diversity and inclusion are an important part of our everyday reality.

At NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

Hiring Manager: Palmer, Caitlyn