Client Services Representative

NVA Canada; Barrie; On-site; CAD 25,000 - 29,000; Full time

Job summary

Allandale Veterinary Hospital is seeking a caring Client Service Representative to join our fast-paced practice in Barrie. You will provide warm, organized support to clients and patients, handle inquiries, assist with scheduling, and help maintain a smooth workflow in the front desk area.

The role emphasizes empathy, confidentiality, and strong communication as you guide clients through nutrition, care instructions, and hospital services. Evening and weekend shifts may be required.

Qualifications

• 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human).
• Proficiency with Microsoft Office and email systems.
• Flexibility to work evenings and weekends.
• Strong empathy and communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Greet clients and patients warmly.
• Triage client concerns to book appointments.
• Process payments accurately.
• Schedule appointments within appropriate timelines.
• Admit patients for appointments, surgeries, and procedures.
• Counsel clients on nutrition and care.
• Promote hospital goods and services.

Skills

Empathy

Communication

Organizational skills

Multi-tasking

Confidentiality

Teamwork

Passion for animals

Tools

Microsoft Office

Email systems

Job description

Job Description

Client Service Representative

Join Our Pack at Allandale Veterinary Hospital

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we’d love to hear from you.

Key Responsibilities

• Greet clients and patients by name with warmth and compassion
• Triage client concerns to ensure appointments are booked accurately
• Manage incoming emails, texts, and phone calls
• Efficiently and accurately process payments
• Schedule future appointments within appropriate timelines
• Complete daily reports and assigned tasks
• Admit patients for appointments, surgeries, and procedures
• Weigh patients upon arrival
• Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
• Promote hospital goods and services to clients
• Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
• Accurately place medication and food orders
• Coordinate smooth client and patient flow within the hospital
• Maintain cleanliness according to hospital checklists

Skills & Abilities

• Strong empathy, understanding, and emotional support for clients
• Calm and caring demeanor when handling patients
• Comfort and passion for working with all types of animals
• Detail-oriented with excellent organizational and multi-tasking skills
• Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
• Ability to maintain confidentiality

Required Qualifications

• 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
• Proficiency with current technology, including Microsoft Office and email systems
• Flexibility to work various shifts, including evenings and weekends

Preferred (but Not Required – We Are Happy To Train)

• At least 1 year of experience in a veterinary hospital
• Familiarity with Cornerstone software
• Basic understanding of medical terminology

Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.

This job posting is for an existing vacancy.

Hiring Manager: Natasha – [e-mail]

Hiring Manager Cook, Natasha